TERMS AND CONDITIONS OF E-SHOP
www. bsbfashion.com
www.bsbfashion.com (hereinafter the “Website”), is the website where the e-shop with the brand name “bsbfashion.com” is hosted and which promotes and sells clothes, shoes and accessories. The Website is owned and legally operated by the Company under the name “B&F COMMERCIAL & GARMENT INDUSTRIES S.A.”, having its headquarters in 10th km of the National Motorway Athens – Lamia, Greece (VAT No: 094457036/TAX OFFICE ATHINON)), with company registration number 003625801000, tel;. 210-3003860, email customercare@bandfgroup.com (hereinafter «e-shop», and/or “BSB”, and/or «Company», «We», «us », ours »).
These present Terms and Conditions of e-shop, which include the Terms of Sale, the Privacy Policy and the Cookies Policy, (hereinafter the “Terms and Conditions”, “Terms of Use” or “Terms”), set the terms and conditions under which you, under any capacity, ie. the viewer, user of Services, visitor, consumer (with the meaning of the consumer protection law excluding legal persons), Member (hereinafter “the “User”, or the “Consumer”, or “You”, or “yours”), visit and/or use the context and the Services (ie. Register in the Newsletter, open an account in the e-shop) and/or purchase and govern the sale contract you conclude with e-shop for the purchase of the Products from the e-shop.
Before You enter the Website, and make use of any of the Services herein, please make sure that You have read, understood and agree with the Terms and Conditions. In case You disagree with any of the terms and provision or with the Terms and Conditions in total, You should not make use of any of the Services herein, including surfing in the Website. In case You need any clarifications regarding the Terms and Conditions, or You have any inquiries, misunderstandings etc. in relation to the Terms and Conditions, You can contact the Customer Care Department of BSB by any of the ways of communication offered by Us, as You will see in Section “Contact Us” of the Website.
In case You disagree partially or in the whole, please do not continue any use of the Website, including submission of an order to purchase Products from the e-shop. You acknowledge and agree that any use of the Services herein including the submission of an order in the e-shop, constitutes a confirmation of Your acceptance of the Terms and Conditions.
We recommend Your regular visit of the Website in order to check for any amendments in the Terms and Conditions, since We retain the right at Our sole discretion to amend, delete, add, adjust a) the Terms and Conditions partially or in total, and/or b) the Policies contained herein and/ or c) the Services and/or d) the technical characteristics, features and functions of the Website, (herein the “Amendments”), or to proceed to any Amendments imposed by laws, without Your permission and/or consent or even without any prior notification, however any such Amendment will be within the legal and ethical limits. We undertake to notify You for any Amendments as per above, via the Website and any such Amendments will be in force form the date they are hosted on the Website. It is clarified that the any Amendments do not apply to any Orders that have been submitted to the e-shop or any transaction or any use of the Services herein prior to their enforcement as per above. In any case You have any inquiries related to the Amendments and or You need any clarifications, please contact Customer Care Department of BSB, by any of the ways of communication offered by Us, as You will see in Section “Contact Us” of the Website. You acknowledge and agree that any use of the Services herein including the submission of an order in the e-shop, after the coming onto force of any Amendment, constitutes a confirmation of Your acceptance of the Terms and Conditions.
It should be noted that any information/clarification with reference to the Terms Customer Care department of BSB provides You with, does not supplement or amend any provision of the Terms and Conditions, since it is given for the sake of help to Your understanding of the Terms, while the Terms and Conditions are and remains the only valid contract between Us.
BSB retains the right at any time, without any prior right to notify You, and/or any justification, to postpone, terminate, delay any or all the Services provided herein or any and all of the Products in sale in the s-shop.
You are solely responsible for the Use of the website and the e-shop.
BY ACCEPTING THE PRESENT TERMS AND CONDITIONS, YOU UNCONDITIONALLY DECLARE THAT YOU HAVE THE LEGAL AGE TO ENTER INTO ANY TRANSACTION WITH US TO BIND YOURSELF BY THE PRESENT TERMS FOR ANY USE OF THE SERVICES AND PURCHASE OF THE PRODUCTS.
II. TERMS OF SALES VIA E-SHOP (B2C)
We only accept orders through our e-shop and over telephone. We do not receive or process orders sent via email or through our Social Media pages. In addition, any notification on the return document of a whishlist product, is not considered as an order that falls under the present Terms & Conditions. Therefore, the present Terms and Conditions apply only to orders made through the e-shop or via telephone. Seller is the Company.
1. THE PRODUCTS
We via the Website/ e-shop, display, promote and sell only to consumers (B2C), our products, which include clothes, shoes and accessories (the “Products”).
All information related to the Products displayed on ΒSB are true, accurate and up to date and the photographs are true and realist photos of the Products, however, all the above warranties are subject to technical and/or typographical errors, which cannot be foreseen or checked, or may have been made due to malfunctions of the Website or due to force majeure events, out of our control.
As far as the availability of our Products is concerned, we take all appropriate technical and practical measures to ensure that this information is accurate, however we expressly reserve any liability arising out of false information as to the Product availability, since the updates are received within one (1) hour from the time an amendment has been made. For any error in the Products prices, please see Section II.4 herein below.
We reserve the right to choose the Products we display, promote and sell on our e-shop, whereas he has to right to amend from time to time the Products or to remove or replace some of them, without any warning or prior notification to You. Same applies to any offers, sales prices, or invoicing process, since such right lies within our own control and discretion.
All Products are displayed, promoted and sold only for Your personal use and not for Your commercial purposes.
2. ORDER
2.1. Conditions for submitting Your Order:Before submitting Your Order, please make sure that the country and/or post code of the place You wish to have the Products delivered to You is currently served by Us. In case We do not deliver in areas You are interested, You can contact us by email
2.2. Submission of Orders – Conclusion of Sales Contract: You can use the categories in the Menu in order to find what You are looking for.
You can check on the choses Products by clicking on the ikon / link “SHOPPING BAG” on the top right of the website. You can deduct Products from the SHOPPING BAG before You submit the Order.
Once You have placed in Your "SHOPPING BAG" the final Products, you still have one more step to complete the submission of Your order, by clicking on the "SEND ORDER" button.
Your orders can be placed at all hours of the day and on a daily basis without exceptions.
To conclude Your Order, You have to provide Us with some personal data regarding the payments, delivery etc. More precisely You must add Your name, surname, email address, telephone, post code (address and number, town, country) as well as payment card details in case You choose to pay by credit card.
Upon placing Your Order, You can see Your Order details including information about payment and delivery. If You agree with the Order, You have to accept the Terms & Conditions and the Privacy Policy. Then click on the ‘COMPLETE ORDER’ button. At this stage Your Order has been submitted to Us.
You are the sole responsible for submitting Your real data when placing an Order to Us. You also warrant and represent that Your are the holder or have legal rights on the payment cards/ accounts details You provide Us with and that there is enough money to cover the value of the purchased Products. We may proceed (however, not obliged to) in an examination process of Your payment details You provide Us with when choosing credit card as a payment method or via Online Providers. In case an error, misleading statement or other problem occurs, We may, at Our sole discretion reject Your Order. If You choose to pay the order in instalments, the specific terms Your banking institution shall apply. The Company is not responsible for any problem that may arise regarding your credit card and the repayment of instalments, for the resolution of which You should address directly to your banking institution.
Please kindly note that You can make a reservation on Products You are interested to buy, for seven (7) days. For this purpose, you add in the comments of the Order you submit that the Products subject of the Order, are for reservation purposes. In case you do not contact Us either by phone on 210-3003860for cancelling the reservation at least one (1) working day before the expiration of the reservation period as per above, Your Order will be served by Us as per these present Terms & Conditions. Same applies in cases Your Orders are placed via telephone. It is advisable in cases You submit an Order with a reservation, to choose the payment on delivery, otherwise you card, or Pay Pal account will be charged.
Upon placing Your Order, you are connected with the Online Payment Provider we co-operate with, depending on the payment methods you have chosen. You can pay with any of the methods referred to in para. II.7 herein below.
When we receive payment, Our system will send You an email at the email address You have provided Us with, which will notify You that we have received the Order, the Products referred on the Order, and all the Order’s details as well as the Order’s allocated number. You must note the followings: a) in case You have chosen to pay on delivery, the Order receipt confirmation will be sent to You when You submit the Order, however the Products will be delivered to You only upon payment.
When the Order is submitted as per above, We examine whether We can execute the Order as a whole, or We have grounds to reject it, according to the provisions of the present Terms and Conditions. If We are in a position to execute Your Order in its entirety, We arrange to send the ordered Products to the Courier Company We co-operate with or any other Courier, depending on the case. At this stage an email to the address You have submitted with the Order is sent to You which notifies You the number that has been allocated to the ordered Products. With this number You can trace Your Order till the Products are delivered to You at the place agreed when submitting the Order.
Time of delivery, depend on several factors, such as the place of delivery, the quantity of the ordered Products, etc. For more information about the time and costs of delivery, please visit Section II.5.2 and II.6 respectively.
If upon receipt of Your Order, We notice that there is a lack of in any the ordered Products or there is an unexpected delay in its delivery or a Product is not available or any other issue that makes it impossible to execute Your Order in its entirety, there is a force majeure event, We will conduct You at the contact details that You have notified Us on Your Order, to agree with You either to an amended Oder, or cancellation of Your Order. We hope that We will be able to reach You, however, if in any case this communication with You is not possible within two (2) days from the day We have notified You that We have received Your Order, We will send You an email notifying You that We can only execute part of Your Order while We cancel the part of the order which cannot be executed by Us. As a result, this email as per above, will constitute the notification email that We have received a revised Order which will execute. In case You have already paid for the whole Order, We will return to You the amount that corresponds to the Products that have been cancelled, the soonest possible.
Important Legal Notice: Please note that completion of the online checkout process along with the first/acknowledgement email that we have received and are processing Your order, does not constitute our acceptance of Your offer to purchase products from us. The order You submit to BSB constitutes an offer by You to our Company to purchase the Products listed therein. In order for a sales contract to be concluded between Us, We will have to respectively accept your order as it is in order to execute/deliver it. Such acceptance is made by Us when we send you the email confirming the dispatch of your order "as is". Prior to dispatch of the product(s), We have the right to decline an order for any reason, including legal and regulatory reasons. It is specified that if your order confirmation message does not include some of the products contained in your order, such products are not part of the sales contract between us. If we cannot supply you with the product you ordered we will not process your order, or If we cannot supply you with any product of your order, we will execute the order without those products, we will inform you of this in writing (including email) and, if you have already paid for the products we cannot deliver, refund you in full as soon as reasonably possible. However, the sales contract for the Products is only executed once the Products have been paid for, i.e. once your card has been debited, or once your order has been settled in the case of cash on delivery.
2.3. Open Account: The opening of your personal Account in e-shop is not a prerequisite for placing an Order and buy a Product from e-shop. However, by having an Account in the e-shop you can have access to all Orders placed at the e-shop or at the physical stores, the a list with the favourite Products, record your addresses or any other personal data to facilitate your purchases, as well as to shape your choices regarding the processing of your personal data for marketing purposes, etc. In addition, by opening an Account, you also enjoy the benefits of BSB Rewards Program (the "Loyalty Program"), whereby you automatically become a BSB Rewards Member (hereinafter the "Members"). For more details of the Terms and Conditions of membership in the BSB Rewards Program, please visit Section III below.
The process of opening an Account in the e-shop is fast and easy: by submitting your email and adding a password of your choice. Your Registration as a Member is free, personal and cannot be assigned or transferred. You are the sole responsible for the personal data you submit to Us and we are based on the data you provide Us with. We use Your personal data only for the opening of Your Account. More information for collection and processing of your personal data, You can read in Privacy Policy here that you warrant and represent You have read and unconditionally agree.
By registering in accordance with the above, you declare that you are aware of the purpose of the collection and processing of your data under these Terms and Conditions and BSB's Privacy Policy, understand them and accept them unconditionally.
You may, at any time, manage your preferences regarding the processing of your personal data for marketing purposes, request access to your data, or you may also at any time request the immediate deletion or rectification of your data and all other rights detailed in the Privacy Policy, by following the same above procedure to us. In any case, however, your data will be kept by BSB for the time period and for the purpose detailed in the Privacy Policy.
2.4 Orders via Telephone. You can place an order to e-shop by calling to the telephone numbers indicated to the Website. All telephone orders are received from Monday to Friday from 09:00 – 21:00 and on Saturdays from 09:00 – 20:00. During the order call you describe the product you wish to order and you submit to us your payment details as well as delivery information. For orders via telephone, the payment on delivery is only accepted as payment method. For the safety and proper execution of your orders, all telephone communication between us are recorded and constitute a proof of your order as well as a confirmation of receipt and execution of your order. By submitting a telephone order you accept the present Terms and Conditions and policies contained therein, including the Privacy and Data protection Policies. These Terms and Conditions apply to all telephone orders.
3. CANCELLATION OF ORDER
3.1. Cancelation by You Save as otherwise agreed to herein and notwithstanding to any other cases, you can cancel your order in the following situations:
3.2. Cancellation by BSB: We reserve the right to cancel your order at any stage and / or the sales contract in the following cases:
In cases, you have paid for the Products the sale of which has been cancelled, we will return you the money paid with delays.
3.3. Cancellation after the delivery of the Products: After the Products are delivered to You, You can cancel your order by exercising your withdrawal right as agreed to herein in Section II.8. Your refusal to accept the delivered Product, is deemed as you exercise your withdrawal right, for which all relevant provisions agreed to herein, apply.
4. PRICES
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through e-shop, please note that due to technical errors a price of a Product displayed and advertised on lynneshop.com may be wrong. After placing your order and before receive payment from you, we check the prices of the ordered Products and in cases we discover that an error has been made, we will contact you as soon as possible and in any case before dispatching the Products of your order. It is upon your sole discretion whether you want to proceed with ordering the Product under their correct current price or to cancel the order. In cases where any communication with you is not possible, we will consider the Order cancelled in those cases.
You need to pay attention to the correct prices even in cases where You reasonably expect there to be particularly low prices (indicatively: sales period, Black Friday, etc.).
All prices quoted on the Products on e-shop are in Euros and Lei and include VAT. You can see analytically the delivery costs in Section II.4.
5. DELIVERY
5.1. Place of delivery: Products are delivered to the address declared in the Order Form in Greece.
5.2. Means and Time of Delivery: Delivery schedules depends on several factors and there may be delays not attributed to Us. Please read below article II. 5.3 for the conditions applicable in delays. For deliveries within Greece We use Geniki Taxidroniki and Courier Center. In the Order Form, you can choose either to collect the Products yourself or have them delivered to you. Subject to any force majeure conditions or conditions for which we do not control, the followings apply:
Save as expressly agreed to herein, if you submit your Order to Us by 12 pm, from Monday to Friday, Your Products will be delivered as follows:
Within Greece: Products are mainly delivered in Attiki within one (1) working day, whereas in Thessaloniki, Patra and other big cities, within 2-3 working days.
It must be noted that the cost of delivery varies depending on the destination as per above. For more information about the delivery costs, please visit Section ΙΙ.6 «Delivery Costs».
Important notice: All Orders submitted until 12:30 am. (Greek time), are processed on the same day, otherwise on the next working day. All Orders submitted after 12 am on Friday (Greek time) or during the weekend, are being processed on Monday morning.
The above time schedules may not be applicable in force majeure cases, which may affect the time of delivery.
All Orders are being invoiced through the invoicing system of the courier we co-operate with, therefore it is not possible to deliver the Products to You with a courier of your choice. In cases You have a problem, or you have any inquiries, please contact Us at 210.
Products are deliver between Monday – Friday from 9:00 a.m. till 17:30 p.m.
5.3. Delays on Delivery: We take all due care for the proper and due delivery of the Products; however, we cannot guarantee it in the below indicative cases (a) the Product has not been delivered to us due to unforeseeable delays or (b) due to force majeure cases, (c) the Product is in lack. In such cases We will contact You to ask if you want to have the rest of the Products delivered to You without the missing one or the one that will be delivered with delays or to propose you an alternative or to inform you about the time of the delivery of the Product in question. If you are not satisfied with our proposals, You have the right to cancel the Order partially or the as a whole and We will return any money you may have paid Us. In any case you can contact us at 210 3003860 or at email customercare@bandfgroup.com, where you can also cancel your Order.
5.4. Liability Upon Delivery: We inform you that we are the sole responsible for any damage and or loss of the Products till You (or a third party other than the courier and indicated by You acquires physical possession of the first good).
If You are not in the address You have indicated to Us on the Order at the time that the delivery of the Goods has been scheduled, Geniki Taxidromiki or Courier Center, will try two (2) more times to deliver the Goods. In case of failure of delivery, all Goods are returned to Us and the failed delivery is considered as Your refusal to have the Goods delivered to You. It is agreed, as an exemption to the rule above, that in such cases You are the sole responsible for any loss or damage of the Goods, since the Goods are kept according to the courier’s terms and conditions and upon Your cost.
It must be noted that We keep a special list with Clients that have either refused to have the Goods delivered to them (including the above cases of non -shown on the agreed address) or have not accepted the Goods the cost of which is above 300 Euros. Any next Order by those listed Clients is not accepted in case they have chosen the payment on delivery, whereas in cases they have chosen any other means of payment, their next Order is processed normally and in accordance to the present terms and Conditions.
6. COST OF DELIVERY
All deliveries within Greece of products with standard delivery throughout Greece are free of charge through the Courier Center company for all orders over €60, within 1-4 business days. For orders under €60, the shipping cost is €2.50. Express deliveries are only made by the company Svuum, which provides guaranteed next-day delivery, excluding Saturdays and Sundays (for orders placed by 1:00 PM), and they incur a charge of €1.50 for orders over €60. For orders under €60, the charge is €3. The option for express delivery (next day) is available from 12:01 AM until 1:00 PM. Note: For all purchases made with the "cash on delivery" payment method (both for standard and express delivery), there is a fixed charge of €1, regardless of the order amount.
7. METHODS OF PAYMENT
You can pay with any of the below methods. For each Order You can choose one method of payment since a combination of the payment methods is a not an available option.
7.1. Payment on delivery: You can pay for You Order when the Products are delivered to You. You can pay cash to the Courier. You must be noted that any payment above the amount that is permissible according to tax law, cannot be paid in cash, therefore You must seek for an alternative payment method.
7.2. Payment by credit/debit card or PayPal: You can pay with VISA or MASTERCARD. All transactions are secured with RSA encryption Systems. In the secure form You must add all the relevant information (kind of the card, number, expiry date, CCV). We use Your payment card data only for the said transaction (payment of the Products). We do not keep the data related to Your card unless you have provided us with your consent for this, therefore next time You wish to pay by using the same card, You must enter Your data again. For more information about Our use of Your personal data please visit Our Privacy Policy and Cookies Policy of BSB.
7.3. Payment by Gift Card, Gift Voucher or other voucher: For payments by using a Gift Card or other voucher that you may have, terms of article II.10.5 below regarding Gift Cards & Vouchers shall apply.
8. WITHDRAWAL RIGHT
8.1. Conditions for exercising the withdrawal right: You have fourteen (14) calendar days (the “Withdrawal Period”) to withdraw from the purchase of the Products though Our e-shop, without any justification given to Us, reason and/or cause.
The Withdrawal Period commences on the next day You or a third party (other than the courier) nominated by You, acquires physical possession of the ordered Products. In cases of multiply ordered Products, that are delivered to You separately, the Withdrawal Period commences on the next day You or a third party (other than the courier) nominated by You, acquires physical possession of the first ordered Product. If the Withdrawal Period expired on a weekend or an official Day Off, it is extended to the next working day.
8.2. Procedures for exercising the withdrawal right Should You decide to exercise the withdrawal right as per clause 8.1 above, You must notify Us about Your decision to withdraw before the expiration of the Withdrawal Period, with a clear statement (i.e. written letter, email etc) which should send to the following contact points:
8.3. Your obligations during withdrawal: In order to meet the deadline of the Withdrawal Period, You must submit your withdrawal order prior to the expiration of the Withdrawal Period as per above. You acknowledge and agree that your withdrawal order is considered to have reached Us on the next working day of the day You have sent it to Us with any of the way agreed to herein above.
In case You have exercised Your withdrawal right as per above, you must return to Us at our Company’s address, B&F COMMERCIAL & GARMENT INDUSTRIES S.A. 10th klm of the National Road Athens – Lamia, 143 42, N. Filadelphia, Athens, αGreece, the Product from the purchase of which you withdraw, without due delay and in any case within the Withdrawal Period and only in cases you wish to have your money credited with us. The deadline is deemed to have been met if you send back the Products before the end of the 14 calendar day period as set out above. In addition, the Products from which you withdraw may also be returned by you to any physical BSB store only if you wish to obtain a credit or exchange. In the event that you do not wish for credit or exchange, but for a refund, you must return the Products only to our Company's address set out above herein.
The burden of proof of exercising the right to withdraw as per above and in accordance to the law, is Yours.
The cost of return of the Products is undertaken by You. However, If You use Courier Center (within Greece) as Your courier to return the Products to Us, the cost of return is 2,5 Euros within Greece, in which case You do not have to pay the courier, but this amount will be deducted from the amount We will have to return to You as a result of Your withdrawal. For any other courier, You must pay directly to them the cost of return.
8.4. Our obligations during withdrawal: If you withdraw from the sales contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), while deducWe will return your money without delay and in any case within 14 days from the day We have received the Products from the purchase of which You withdraw, subject t conditions agreed to in article II. 8. 5 below. In case You have paid upon delivery, We will return the money n the bank account which you notify to us when exercising the withdrawal right, since by accepting the present Terms, You consent to a different way of returning your money as a result of Your withdrawal. If you have paid via credit/debit card or Paypal, Your money will be returned to the bank account used for the transaction.
You have the right, not the obligation, instead of having your money returned to you, to choose to credit the amount paid for the returned Products at Your Account in Our e-shop. If that is the case, You must make clear at Your withdrawal form your preference to have the amount credited to Your Account. If You do not make such an explicit choice, We will return the money to You as per the provisions of these Terms.
Since the cost of return is upon You, in case You use Courier Center to return the Products to Us, the amount will be deducted from the amount that We have to credit to Your Account as per above. The credited amount can be used with any limits, however, only in the e-shop and not in physical stores.
8.5 Return of Products because of the withdrawal: We may withhold reimbursement until we have received the Products back at the same good condition as You received them, or until You have supplied Us with evidence of having them sent back, whichever is the earliest. If along with the Products from the purchase of which You withdraw You had bought other Products with a discount, You must return to Us these other products as well, otherwise the withdrawal right has not been fully exercised.
You acknowledge and agree that it is Your liability if the value of the returned products has been diminished due to Your use before and while returning them, with the exemption of the use that has been made during the normal course of actions to check the Product. it is clarified that to get your money back in case of withdrawal, the good should be in excellent condition and complete in its original packaging and accompanied by all related documents. We do not accept Products which are returned following the withdrawal and have damages, scratches, and generally they give the impression that they have been used more than what was necessary to check their suitability.
As a matter of clarity all purchased shoes must be tried on a soft carpet, otherwise we do not accept shoes that they give us the impression that have been used. Underwear, bodysuits and swim wear can only be tried on with the sticker on for health and hygienic reasons and be returned with the sticker on, otherwise we do not accept them and therefore the withdrawal right will be deemed not been dully exercised. Finally, all returned Products must be accompanied with all accounting documents delivered to You, otherwise the withdrawal right will not be deemed to have dully been exercised.
For earrings, face masks and underwear, for health safety reasons, the right of withdrawal or return does not apply.
Also, the products returned due to withdrawal must be accompanied by all necessary documents that you received upon delivery, otherwise the Company will not receive them, since you agree that the right of withdrawal has not been legally exercised and in accordance with these Terms.
For your convenience, in case you wish to use Courier Center for the return of your Products, the Company, together with the return form, encloses a "return receipt" form which has logo of Courier Center has full details of the sender (yours) and the recipient (our Company) filled in and states that the charge for the return cost is the recipient's. This form is scanned by the courier and accompanies the Products you wish to return.
9. WRONG ECXECUTION OF DELIVERY – DEFECTIVE PRODUCTS
9.1. Consumer Rights. Procedures for the exercise of rights:In case We execute the wrong order or deliver to You defective Products, You retain the right within 14 days from the Product delivery to contact Us to refer the problem of defect and to inform Us about your preference to either have the wrong or defective Product Returned, or to cancel the sale and have Your money returned.
We will cover the cost of Products return and the cost of the delivery of the right Product only if the return will be by Courier Center for Greece. In case you wish another courier, You agree to bare the difference in the cost of return and new delivery between Our couriers as per above and the other courier of Your choice.
You acknowledge and agree that the replacement of the wrong or defective Product is subject to the said Product’s availability. If replacement is not feasible, We will return your money including the delivery costs You may have incurred (but not the excess cost you may have incurred in case You have used other courier that the ones We co-operate with), subject to the provisions agreed to herein below. We will return your money at no delay and no later than four (4) days from the day the returned products are delivered to Us, subject to conditions agreed to in article II.8.5. You expressly agree that the replacement of Products whose order has been incorrectly executed, will take place provided that the product to be replaced is returned to our Company in the same good condition in which you originally received it. Our Company will not replace products that are dirty, damaged, or not accompanied by all the documentation (receipt, return form and/or return receipt, product identification tags) that you received from us.
The money We return, will be credited in the bank account You declare to Us when notify us about the problem.
You cannot claim any damage for damages caused to your health and your safety.
10. GIFT VOUCHERS-VOUCHERS AND GIFT CARDS
10.1. The Company may grant You gift vouchers or discount coupons in the context of a competition, a lottery you have won, a promotion in general or for any other reason, which you can redeem in physical stores or in the e-shop based on the unique code they have on them.
10.2. Gift Cards - Purchase: You may obtain a Gift Card by making a purchase from the e-shop or by going to a BSB physical store.
Gift Cards are issued in specific denominations disclosed at any given time via the e-shop or are available in physical form at the physical store.
Gift Cards are anonymous and embody a purchase right (promise to provide) to the bearer, i.e. the person who presents the Gift Card for redemption. The Company does not and is not obliged to carry out an identity check when redeeming a Gift Card.
To purchase a Gift Card through the e-shop, you need to place the Gift Card in your Shopping Cart and proceed to payment using any of the available Payment Methods. To purchase a Gift Card from a physical store, you may also use one of the payment methods available in the Store.
When purchasing a Gift Card You may, if you wish, fill in the details of another person to whom you would like us to send the Gift Card ("Recipient") together with a personal message. Please note that in this case the above mentioned above also applies. By filling in the details of this person You expressly declare that you have the consent of this person for the disclosure of his/her details (name, email) to Us for this purpose and You acknowledge that otherwise the Company shall bare no liability.
Please note that when you purchase the Gift Card through the e-shop, the unique code required to redeem the Gift Card purchased through the e-shop will be sent by BSB to the email of the person declared as the Gift Card Recipient. The purchaser of the Gift Card will receive a confirmation e-mail regarding the submission of the order and the completion of the transaction, as well as the relevant receipt (the retail receipt is issued upon redemption by the bearer, when the delivery - sale of goods takes place). This (confirmation) e-mail received by the buyer is not equivalent to a Gift Card and cannot be used for its redemption. However, please keep this email, as it may be needed in the future.
When you obtain a Gift Card in physical form from a physical store, the unique code required to redeem it is located on the card issued to you.
Gift Cards must be kept with care, as in the event of loss or theft, our Company will not be held responsible for this - and will redeem the Gift Card to the bearer as stated above. A lost Gift Card that is not expressly and timely reported to the Company will not be replaced or cancelled (subject only to the terms below). The Company reserves the right to replace or cancel a Gift Card at its sole discretion, upon notification by the purchaser and/or the bearer.
10.3. Gift Cards - Redemption: Gift Cards can be redeemed in the e-shop and in physical stores. Gift Cards are not redeemable in non-BSB stores and cannot be used in BSB stores outside Greece.
To redeem the Gift Card in the e-shop, you must enter the unique code of the Gift Card in the relevant field during checkout. To redeem the Gift Card in a physical store, you should mention the same code at the checkout (you will find the unique code either on the plastic card, if you have purchased it in physical store, or in the e-mail sent to you by BSB, in case of purchase from the e-shop).
Gift Cards are not redeemable for cash and cannot be exchanged for money. To redeem a Gift Card, you should purchase items of equal or greater value than the amount of the Gift Card, paying in each case the difference between the amount payable and the value of the Gift Card. It is not possible to redeem a Gift Card in instalments or to convert part of the amount incorporated in the Gift Card into a credit balance. The Gift Card cannot be used when you choose cash on delivery as a means of payment. You may not use a Gift Card to purchase another Gift Card of equal or greater value from the e-shop or a physical store. Resale of the Gift Card is prohibited.
The receipt issued upon redemption of the Gift Card constitutes a retail receipt and will indicate both the amount corresponding to the amount of the Gift Card and any additional amount paid by the cardholder during the purchase.
Gift Cards may be redeemed within six (6) months from the date of purchase. If the Gift Card is not redeemed within the aforementioned period, it automatically expires and cannot be used or exchanged for a new one.
10.4. Gift Cards - Withdrawal/Return: The Purchaser who has purchased the Gift Card through the e-shop has the right to withdraw from the purchase within 14 days from sending of the e-mail confirmation of the purchase, and if in the meantime the Gift Card has not been previously redeemed by the bearer. If the Gift Card has already been redeemed, it is not possible to withdraw from the purchase. Also, if the 14-day period has elapsed, it is no longer possible to cancel the Gift Card or to obtain a refund. Please note that the right of withdrawal from the purchase contract is a right that, according to the legislation, only applies to distance (online and telephone) transactions and is addressed only to consumers, i.e. natural persons who are not acting in the context of their commercial, business, craft or liberal professional activity. If you request an invoice for the purchase of Gift Cards, we will consider that you are not acting as a natural person, but as a legal entity, therefore we reserve the right to refuse withdrawal from the purchase contract of the Gift Card.
To withdraw from the purchase of a Gift Card that you have obtained from the e-shop, follow the procedure set out in article II 9.
A purchaser who has obtained a Gift Card from a physical store may only return it to the store from which you obtained it. After the expiry of the aforementioned period of time, it is not possible to cancel the Gift Card or refund.
If you legally cancel/return the Gift Card, the amount you have paid will be refunded to the means of payment you used to purchase it (for example, if you used a credit/debit/prepaid card, the amount will be refunded to the card you used, if you paid with cash, the amount will be refunded to you in cash).
10.5. Gift Cards - Withdrawal / Return of Products:If you wish to withdraw from the purchase of Products purchased from the e-shop for which you used a Gift Card, then the withdrawal terms mentioned in article II 9. of the Terms and Conditions apply. In the event of withdrawal from an order, the amount corresponding to the products you are returning will be refunded to you in principle in the form of a Gift Card (or Gift Cards, in case you used more than one Gift Card for payment) and any additional amount you paid for the purchase of the items will be refunded to you using the payment method you used to pay for that amount. For example, if you have redeemed a €50 Gift Card for an order of €70 worth of items and you withdraw from the purchase of €60 worth of items, then €50 (corresponding to the amount of the Gift Card) will be refunded to You in the form of a Gift Card (€50 value), while the remaining amount (€10) will be refunded to you by the method you used to pay (e.g. if you had paid by card, you will be refunded to that card). If you return items of a value less than the value of the Gift Card you have redeemed, then the value of the items you return will be refunded to You in the form of a Gift Card of equal value to the amount returned. For example, if you return specific items from the above €70 order and not all of the items You ordered, e.g. €20 worth of items, then the €20 will be refunded to you in the form of a €20 Gift Card.
If you return items purchased from a physical store, You can request either the exchange and replacement of the items with items of equal or greater value (subject to payment of the difference in the amount at the cashier of the physical store where You are making the return), or a refund of the value of the items. In this case, you will be issued with a gift card with a credit balance equal to the value of the items being returned (and not cash).
“ΒSB Rewards”, is BSB's (the "Company" or "BSB") customer loyalty program (the "BSB Rewards Program", the "Program"). These terms and conditions of participation in the BSB Rewards Program (hereinafter and for the purposes of this section the "BSB Rewards Terms", or the "Terms"), are addressed to those who register to and use the Program in one of the following ways (hereinafter the "Members") and constitute the contract between the Company and the Members in respect of their participation in the Program. By registering to the Programme, you acknowledge that you have read and understood these BSB Rewards Terms and that you unconditionally accept them. Should you disagree with these Terms or have any reservations, you may make your BSB purchases without registering in the Program.
BSB reserves the right to unilaterally modify, renew, delete, add to or limit these BSB Reward Terms in whole or in part at its sole discretion and/or when any change is required by law. You will be notified of any changes to the Program by Viber and/or email, and changes will take effect from the date they are posted on the Website. It is clarified that any change to these Terms shall not affect any orders, purchases or other uses of the Program on your part made prior to effective date of the changes according to the above. However, should you require any clarification or information regarding the changes, or have any disagreement, reservation or query relating to these changes, you may contact BSB's Customer Service Department, using one of the contact methods listed in the relevant "Contact Us" section, prior to making any use of the Program. Any use of the Program after the changes have entered into effect as set forth above shall be deemed to be an unconditional acceptance thereof.
2.1. To register to the BSB Rewards Program, you may:
Please note that NOT all physical stores participate in the BSB Rewards Program (hereafter referred to as "Participating Outlets"). You have the right to choose whichever method of registration you wish; all methods of registration will result in exactly the same results for Members of the Program, namely the creation of an Account ("Member Account") and participation in the BSB Rewards Program. However, in case you have already registered in one of the above ways, you cannot register in yet another way.
|
Tiers |
Points |
Discount |
|
1 |
4.000 |
10€ |
|
2 |
6.000 |
20€ |
|
3 |
8.000 |
30€ |
|
4 |
12.000 |
50€ |
You are entitled to Program Benefits by taking part in certain promotions announced from time to time on the Website, available at Participating Outlets, posted on the social media of the Company or in other manners announced regularly by the Company.
ΤΕRMS OF USE OF THE WEBSITE
PROVISION OF INFORMATION
All information provided in the Website and the e-shop are true accurate and up to date, however those warranties are subject to any technical or typographical errors that couldn’t have been foreseen or detected or have been caused due to force majeure events.
NEWSLETTER
Your registration to Our Newsletter is not obligatory for the use of any of Our Services including the purchase of any of Our Products in the e-shop. However, anyone who have a purchase or opens an Account in e-shop could receive Our newsletters and advertising material in the email address that will submit when he proceeds to a purchase or opens an Account unless they state that do not agree to receive any such communication (opt out/unsubscribe). Non-Members can also register to Our Newsletter Services by submitting their email address to the in the Newsletter section on the Website. When registering to the Newsletter Service, You consent to receiving emails from Us with promotions on Our Products and Services and Products and Services provided in other Websites run and operated by Our Company.
For more information regarding Our Privacy please click HERE.
We bare no responsibility if any of Our Newsletters is not delivered to Your email, although We take all due care and reasonable efforts to this end. There may the case that Our Newsletter end up to Your spam folder, therefore please check. In case You do not wish to receive Our Newsletter any longer, or You wish to unsubscribe from Our mailing list, Please contact Us either through the Communication Form on Our Website or through the link that appears in the Newsletter We send to You.
ADVERTISMENT
We retain the right to advertise Our Website and Products and Services to other sites of Our choice. In some of our Ads We use Cookies that do not identify the Users personally. You can read more about Our Cookies Policy HERE.
We also retain the right to host on Our Website Ads of third parties. The Ads may contain link to website of others. BSB takes all due care and reasonable measures to ensure that the third parties Ads do not contain any material that is illegal, offensive, false or misleading and We do not host any Ads that may contain material threatening, bad worded, pornographic, alcohol, guns, virus, gambling and generally context and material that is against ethics and the law. BSB examine all Ads to be in line with our User’s community and to respect the individual’s rights. We have monitoring controls in order to trace any Ad that is against the law and the above, however, We cannot guarantee the legality or the appropriacy of the Ads, while at the same time We retain the right to decline any Ad for any reason, at Our sole discretion.
EXTERNAL LINKS
Our Website may contain links, hyperlinks and or banners that lead to other websites owned and operated by third parties. These other websites may contain information and adopt Policies that are different to Ours, therefore We bare no responsibility for the practices used by those third parties and the information provided by them. You must read and understand their Terms and Conditions and Privacy Policies before entering those websites, since We do not control it. We don’t endorse the sites we link to and We’re not responsible for their content or liable for anything that happens to you if you use them.
By using the Website and the Services herein, You agree to receive electronic communication messages by Us and that electronic communication between Us abide to all legal requirements for the written electronic communication for the purpose used. For any complaints, comments, proposal, inquiries, etc, You must contact Customer Care Department of BSB through Section “Contact Us” on the Website.
Users and Members can follow Our Company on Facebook, Linkedin, Instagram, Pinterest, Youtube (hereinafter the “Social Media), to learn about Us, check Our news, place their comments and follow Our promotional campaigns. Any Products, Service being offered by Us through the Social Media are subject to the Terms, unless otherwise agreed. Further interaction with the Social Media may enable Your access to Your Social Media accounts. We do not have any access to Your Social Media Accounts, and We do not control Your interaction with the Social Media, therefore we bare no responsibility for any action and/or omission on behalf of the Social Media. For this reason You must read carefully the terms and conditions of the said Social Media.
RESPONSIBILITIES & OBLIGATIONS
1. USERS/ CONSUMERS LIABILITY
You have the exclusive responsibility to make proper, legal and authorized use of the Website and its Services and You bare the obligation to omit any act or action that is or considered to be illegal, unauthorized, or unethical or unfair.
You are the sole and exclusive responsible for the accuracy and legality of the provided information and data You provide to Us, as we are not obliged to examine the accuracy of the data and information provided.
2. PROHIBITED USE
You may use this Website and Services only for lawful purposes. You agree that You shall not upload, post, transmit, share or otherwise make available through, or to, the Services any content or act or omit to act that is unlawful, abusive, threatening, harmful, obscene, lewd, offensive, defamatory, or otherwise objectionable.
Any action or omission is prohibited that might (a) infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others; (b) might violate any local, European, or international law, or any rules of any securities exchange, either intentionally or unintentionally, or; (c) contains any viruses, trojan horses, time bombs, cancelbots, or any other harmful or disruptive computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; or (d) violate any personal data of other Users or ruin the Company’s and its associates reputation.
It is prohibited (a) attempt to gain unauthorized access to any information and/or personal data distributed in the Website, or any attempt to provide unauthorized access to any third party to any such information and data; (b) to access and use the website with the aim of developing any product or service that competing ours; (c) to reproduce, copy, modify, distribute, market, display, transfer, sublicense, prepare derivative work(s) or adaptation(s) based on, sell, exchange, barter, transfer, or otherwise make available in any form or by any means, except for the express limited Permitted Uses, all or any portion of the Services or any Information And Content retrieved therefrom or present, archive, cache, frame, scrape, or mirror any Information And Content from any part of the Services within another web site, except with express written permission from; (d) copy, disassemble, decompile, translate, reverse engineer or otherwise reduce the Services software or use any network monitoring or discovery software to determine the network and/or computer architecture, except as permitted by mandatory rules of applicable law that cannot be disapplied by contract
It is also prohibited to remove, disable, defeat, or change any functionality or appearance of the Services or intentionally alter the format in which data is provided by or otherwise circumvent the Services' regular interfaces to such data; or to upload, post, transmit, share, or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation, bulk e-mail, or duplicative messages.
Your connection to the website is based on Your option and choice the telecommunications supplier.
3. LIMITATION OF GUARANTEES-COMPANY’S LIABILITY
The service (including, without limitation, any content) is provided "as is" and "as available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. We and our directors, employees, agents, suppliers, sponsors and partners do not warrant that: (a) the service will be secure or available at any particular time or location; (b) the service will be will be provided without any delay, uninterrupted, virus or error free timely and secure (c) defects or errors will be corrected; (c) any content or software available at or through the service is free of viruses or other harmful components; or (d) the transfer of data will be without delays, errors.
In addition we do not warrant that: (α) the results of using the service will meet Your requirements; or (b) that the service is efficient for the purpose of use; (c) You will use the service properly and in line with the terms of use.
We are not responsible for any delays, delivery failures or any other loss or damage resulting for the transfer of data over communications networks and facilities, including the internet, whereas You acknowledge that the service and any data uploaded by You may be subject to limitations delays and other problems inherent in the use of such communications. no advice or information obtained by the service shall create any warranty.
In addition to any provision to this regard herein, to the fullest extent permitted by law, in no event shall we (nor our directors, employees, agents, partners, suppliers, content providers, licensors or resellers) be liable to You and any third party related to You, under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the service (i) for any lost profits, data loss, loss of goodwill or opportunity, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, or substitute goods or services, (ii) for Your reliance on the service (iii) for any matter beyond our or their reasonable control, even if we have been advised of the possibility of any of the aforementioned damages.
In addition we shall not be liable for any kind of loss or damage You may suffer (a) due to loss or damage to any of You data or personal record and such loss is attributed to technical errors, delays or omissions of the telecommunications networks (b) due to misconduct and misuse of the service by any authorized user and/or any third party and or any breach of applicable laws by any such party, (c) due to any event, situation, action or omission for which we have provided no guaranties (d) termination of this website and any service provided herein.
We assume no liability for any damage suffered by You including but not limited to loss of data from delays. Non deliveries, errors, systems down time, mis deliveries, network or system outages, file corruption, service interruptions, caused by the negligence of us, Your own errors, and/or omissions.
We bare no responsibility for any technical problems You may face during Your connection to the Web and also for any third party’s acts or omissions or third parties’ unauthorized access to any products, data or information provided in our Website and e-shop.
We reserve its right (a) to delay delivery of goods in cases on force majeure; (b) disrupt or stop temporarily the operation and function of the Website and the Services for technical reasons (upgrading etc.) and cannot warrant and guarantee the availability of the products ordered, however warrants and represents that it will notify You about products availability.
We have no responsibility for Your direct communication with third parties operators such as advertisers and advertising networks, and for any commercial engagement between You any such third party. In this context we bare no liability for defective goods You may gain as a present due to your interaction with our website and our Services.
The Website may contain links to third-party Websites and resources (collectively, "Linked Sites"). These Linked Sites are provided solely as a convenience to You and not as an endorsement by us of the content on such Linked Sites. We make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any Linked Site. We are not responsible for the availability of the Linked Sites or the content or activities of such sites. If You decide to access Linked Sites, You do so at Your own risk. In addition, Your use of Linked Sites is subject to any applicable policies and terms and conditions of use, including but not limited to, the Linked Site's privacy policy.
We have no control and do not review any content or information that is published on our website by third parties, therefore bare no responsibility to any party due to such content or information. We are only liable for direct loss or damage caused by such content or information or its Services, however only to the extent that this loss or damage is caused due to our intention or gross negligence.
We reserve the right to terminate Your access to all or any part of the Service, with or without warning upon our sole discretion and at any time, if You fail to comply with these Terms, or we believe that you are breaching any of the Terms or have committed any crime related to the Use of the Website and the Services. Upon such Termination You shall have no right to damages since You acknowledge and accept that we use mainly automatic means to discover any such breach and non-compliance with the Terms, which are either based on software or third parties’ allegations. You cannot register to our Services again, so we keep Your data to recognize you in the future.
We reserve the right to disrupt or terminate without any reasonable cause the provision of its Services or part of it, with or without warning and no cost. We are liable only for direct damages You may suffer because of our intent to cause You damages or due to our gross negligence. To the extent permitted by law, we exclude our liability for any loss or damage due to our negligent acts or omissions. We exclude any kind of our liability for any indirect loss or damage.
4. INDEMNIFICATION
You shall defend, indemnify, and hold harmless us (the so called “Indemnified Party”), our affiliates and each of our, and our affiliates employees, officers, contractors, directors, agents, suppliers and representatives from all third party liabilities, losses, claims, and expenses, including without limitation reimbursement for reasonable attorneys' fees, arising out of or related to (i) Your breach or alleged breach of these Terms of Use, (ii) failure to comply with Your obligations under these Terms of Use (iii) use or misuse of, or access to, the Service, or (iv) Your violation of any applicable law, contract, policy, regulation or other obligation, Your violation of any person’s data (personal or not) and rights including intellectual property rights, (vi) infringement or misappropriation of our IP Right. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith.
5. INTELECTUAL PROPERTY RIGHTS
The context of this Website and any related material (photos, graphics, text, designs, etc) belong to Us and You have no right to use, download, amend, sell part of the Website and its material or as a whole without Our written permission.
Names, trade names and trademarks related to Us and Our Products and /or to third parties and their Products are protected by Intellectual Property laws. In any case their appearance in the Website does not constitute a right for Your use.
We provide You with a limited non-transferable licence to Use the Website for personal use and We do not grand You any right to our code. You are not allowed to use the Website and/or its context for commercial purposes.
Linking and Framing of Our Website is now allowed without Our permission. You are not allowed to use metatags with reference to Our brand name and brand name of Our Products. Same applies for Our trade names and trademarks.
6. PROTECTION OF PERSONAL DATA
The protection of Your personal data is governed by the terms of the Privacy Policy and the relevant provisions of both Greek-and European and international law on the protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority.
In order to inform You about processing of Your personal data You provide us with, the type of data that BSB keeps for You, the processing that BSB carries out and the purposes of such processing, the recipients of such data, as well as Your rights over Your data and other relevant information regarding their protection and security, please refer to the Privacy Policy in order to read and accept these terms.
The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679) and the law 4624/2019, any specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the electronic communications sector (Law. Ν. 3471/2006) and the decisions of the Personal Data Protection Authority.
7. SECURITY
7.1 Customer Identification: We acknowledge the importance of having Your personal data and Your online transactions secured, therefore we take all necessary measures and adopt the most modern and advanced methods in order to ensure maximum safety for You. All information related to your and constitute Your personal data and all transactions related to You are secure and confidential. Security of our e-shop is achieved with the measures we have taken to ensure the confidentiality of Your transactions in e-shop, as described in both of payment clause and below.
The passwords used to identify You are two: username (username) and a personal identification number (password), that each time You enter, they provide You with secure access to your personal data.
7.2 Trade Secret: The confidentiality of Your data and transactions is obvious. All information transmitted by the You in e-shop are confidential and the Company has taken all necessary steps to use them only to the extent necessary for the provision of the Service. Some of the measures adopted by us are the following:
MISCELLANEOUS
1. ENTIRE AGREEMENT
These Website Terms and Conditions set out the entire agreement between You and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
2. WAIVER
The failure of a Party to exercise any right or remedy under this Agreement or enforce strict performance of any right by this Agreement shall not be deemed to be a waiver of that right, nor operate to bar the exercise or enforcement of it at any time or times thereafter. If any part of this Agreement by any reason becomes invalid, illegal or unenforceable to any extent, this term will not affect any other provision of this Agreement or any other Agreement.
3. SEVERABILITY
If any part of this Agreement by any reason becomes invalid, illegal or unenforceable to any extent, the parties shall in such a case negotiate in good faith in order to interpret, construe or perform such provision to the extent reasonably required to render the same valid, enforceable and consistent with their original intentions as expressed in this Agreement and/or make such provision void to the extent it is held to be invalid or unenforceable and/or retain such provision in effect to the extent that it is not invalid or unenforceable and/or avoid such invalidity or unenforceability to affect any other provision of this Agreement or any other Agreement between the Parties.
4. APPLICABLE LAW AND JURISDICTION
The validity and performance of these Website Terms and Conditions and any matter that arise out of Your use of this Website or arising out of a Sales Contract in the e-shop, shall be governed by the Greek Laws and the parties submit to the exclusive jurisdiction of the Courts of Athens in the event of legal proceedings arising from any dispute. The above shall not apply to the extent that the laws of the country of residence of the customer provide that another law is applicable or another jurisdiction is competent to resolve any disputes arising from the present agreement. As consumers, You can seek protection by Alternative Dispute Resolution Authorities that are abide to qualitive criteria for any kind of dispute that may arise between us.
By virtue of Directive 2013/11 / EC, incorporated in Greek Law by the Joint Ministerial Decision no 70330/2015, the mechanism of electronic dispute resolution of consumer disputes is envisaged, by the Alternative Dispute Resolution (ADR) procedure in the European Union. If You acting in your capacity as a “consumer” (being a natural person acting outside of his/her professional capacity) and face any type of problem related to any purchase made from our Website, You can initiate the ADR process through the European online dispute resolution platform (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage”.
5. COMPLAINS POLICY – AFTER SALES CUSTOMER SUPPORT
You can contact our Customer Care Department by calling at 210-3003860 or by email at customercare@bandfgroup.com and with reference to Your name and order code number.
6. CODES OF CONDUCT
We are an accredited member of the Greek E-commerce Association (GR.EC.A) and abided to GRECA’s Codes of Conduct enacted by GRECA, ELTRUN and E-commerce Europe, which is the Pan European competent body of electronic commerce and which Code of Conduct contains the minimum rules that e-commerce Companies must follow towards consumers and amongst other online vendors. GRECA Trustmark has been awarded to bsbfashion.com which asserts we abide to the Codes of Conduct. No part of the GRECA Trustmark Logo can be copied, transferred in any way and form without the written approval of GR.EC.A.
WITHDRAWAL FORM FROM A DISTANCE CONTRACT OF SALE
TO: The company under the name “B&F COMMERCIAL & GARMENT INDUSTRIES S.A.”, having its registered office at 10 klm Ethnikis Odou Athinon-Lamias, in Greece (VAT no 094457036, Tax Office FAEE Athinon), trade registry no
I/We hereby declare and give notice that I/We withdraw from my/our contract of sale of the following goods ordered on ______________ / and received on ___________ (date of receipt of goods that withdraws)
(description of the goods)
……………………………………………………………………………………………………………………………………………….
I/We also hereby warrant and represent that:
Date :………./………../202…..
I/We wish to have the whole amount spent refunded according to the Terms & Conditions of Sales.
I/We wish the money to be credited to my Personal Account at www.bsbfashion.com
The undersigned consumer who withdraws and makes the above representations
Name …………….
Address………….
--------------------------------
(Signature)
*Signature of consumer(s) (only if this form is notified on paper)
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