The webpage www.bsbfashion.com includes an electronic shop, which is the online presence of the company under the name “B&F ANONYMOS VIOMICHANIKI KAI EMPORIKI ETAIRIA ENDYMATON” and the trade name “B&F AVEE” (Tax Reg. No CY10358110G, Cyprus Tax Office for Industrial Corporations). The company's head office is located in Nea Philadelphia, Attica (10th Km Athens-Lamia National Road)..
“B&F AVEE” endeavors to provide first-class customer service on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.
“B&F AVEE” gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them. .
We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:
In order to perform any transaction through the “B&F AVEE” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006
Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.
The www.bsbfashion.com website uses the SSL protocol of Eurobank for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
GRECA TRUSTMARK
By virtue of Directive 2013/11 / EC, incorporated in Greek Law by the Joint Ministerial Decision no 70330/2015, the mechanism of electronic dispute resolution of consumer disputes is envisaged, by the Alternative Dispute Resolution (ADR) procedure in the European Union. If the customer acting in his capacity as a “consumer” (being a natural person acting outside of his/her professional capacity) and faces any type of problem related to any purchase made from our Website, he can initiate the ADR process through the European online dispute resolution platform (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.
Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.
It is important to specify necessarily a phone number and a valid e-mail address. Only for new customer, a phone confirmation might be needed. In case the telephone numer is not valid, or we don't have an answer to repeated calls, the order will be canceled.
To facilitate payment for those who wish to buy products from our e-shop, www.bsbfashion.com offers the following payment methods:
Before the completion of the order, our company informs consumers though our website about the identity and address of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal.
Upon sending of the order form, consumers receive online a copy of their order that they may save.
All prices shown under the relevant lists of each product include VAT; www.bsbfashion.com reserves the right to change prices without notice to the consumers.
NOTE: Non-EU Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.
Delivery of products is carried out by Geniki Tachidromiki company and is free of charge in the Prefecture of Attica and the rest of Greece within 2-3 working days
For the delivery of products outside of Greece, charges shall apply as follows:
Make sure you do not exceed 14 days from the day you received the product. Return the product in perfect condition and original packaging with all special labels (signs), return form and receipt.
When returning a product, you can request a refund of the amount paid for it or request a replacement with another product. You can directly return the goods to the courier company Geniki Tahidromiki, as the cost of return is BGN 5.00. If you choose this service, you pay nothing to the courier, but you should note that it is at the expense of the recipient, i.e. the company BSB. We will deduct the cost of the returned goods. In case you receive the shipment with ECONT or SPEEDY, please note that the shipment must first be returned to the office of Geniki Tahidromiki in Sandanski, Bulgaria. If you want a replacement with another product, you will not be charged for the delivery of the new product. Changes to the Law on Postal Services from 07/09/2019 (No. 53) regulate the sending of international shipments, i.e. returning an item to BSB courier service to require your personal details: three names and unified civil number.
Note:
All products returned to the BSB’s storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if the product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
B&F
Commercial and Garment GROUP
10o KM ATHENS-LAMIA NATIONAL ROAD
143 42 N.PHILADELPHIA,ATHENS,GREECE
Tel: +302102509000
TERMS & CONDITIONS (BSB REWARDS)
These terms of participation govern the BSB REWARDS loyalty scheme (hereinafter referred to as the “Program”) which has been created by «B & F INDUSTRIAL AND COMMERCIAL CLOTHING SOCIETE ANONYME” with distinctive title «B & F Group», based in Nea Filadelfia, Attica (10th km of Athens- Lamia National Road), hereinafter referred to as “B & F Group”. The Program is addressed to customers of the B & F Group's physical or online stores in order to, on the one hand, reward the members of the Scheme who choose B & F's stores for their clothing and accessories purchases with special discounts and privileges and on the other hand to record and analyze the purchases made by members, conduct a research concerning the buying tendency for the company's products, manage its products and services, manage its clientele and promote its products and services.
TERMS OF THE SCHEME
During the enrollment process, the member activates its account at BSB Rewardssolely by using the mobile phone and the special confirmation code received by SMS. The connection of the phone must be registered by a mobile network operator legally established in Greece. The applicant shall declare responsibly that the information submitted by him/her is totally accurate and true. B & F is under no obligation to perform identity and authorization checks when submitting the application for enrollment.
Changes to the details: The member has to inform B & F of any changes to the information it has declared when enrolling in the Program, either by telephone or electronically via the e-shop (URL: www.bsbfashion.com). Until such change is notified, each document is validly delivered to the old address or communicated by telephone at the old number.
Stores: The member of the Program is entitled to use its account exclusively at the B & F's Greek branch network.
Products: B & F shall choose at its sole discretion and shall include in the Program specific products the purchase of which will result in credit of points in the Members' Account. These products shall be notified to members within the aforementioned stores every time.
Crediting Points in the Account: When making purchases from these stores, the member who wants points to be credited to its account, is required to report to the cash desk the number of the mobile phone it has declared upon its enrollment in the Program as well as the unique member number (Member ID) which it has received upon completion of its enrollment and is available in the Information Section of its Member Account. Requests for crediting redeeming points to a member's account concerning transactions in which the person involved has not been recognized as a member of the Program, shall be considered and satisfied at B & F's sole discretion. Points shall only be credited to a member's account only when the purchases are made by it.
Preservation of Evidence: The member is required to keep proof of the purchases it makes crediting points to its account, for 18 months after each purchase. B & F is entitled at any time upon redemption of the points by the member, to request the production of such evidence in order to confirm the lawful manner of acquiring them, a right which it may exercise at its sole discretion.
Reward system: For every 1 Euro of purchases of the specific products included in the Program, the member will accumulate a) 10 points (1 Euro = 10 points) for non-discount products and b) 5 points (1 Euro = 5 points) for discount products.
Under no circumstances may the account, the number of points and the rights deriving from them be redeemed for cash.
B & F reserves the right to unilaterally modify the reward system and change or replace the rewards rate of the purchases.
Reward point validity period: The points lapse 18 months after the member's last transaction using its mobile phone number and after the member has been notified three months before.
Point Redemption - Bonuses: If a member has collected 4,000 points, it is entitled to a 10 € discount. If a member has collected 6,000 points, it is entitled to a 20 € discount. If a member has collected 8,000 points, it is entitled to a 30 € discount.If a member has collected 12,000 points it is entitled to a 50 € discount.
Receiving Bonuses: The member who accumulates as many points as required to be entitled to a discount, is informed by the shop's staff upon the current transaction or upon completion of its order from the E-Shop. Using the respective deduction, the corresponding points are deducted from the member's account.
The discount is available online in the member's e-shop account and in the mobile application.
Discount redemption: Redemption of the discount requires the reference of the mobile phone number the member has declared upon its enrollment in the program.
Each discount is redeemed in a transaction of equal or greater value exclusively at the stores or on the eShop www.bsbfashion.com. Each gift voucher is valid for a single transaction and in every transaction only one gift voucher may be redeemed.
Final Redemption: Once points are redeemed, redemption cannot be canceled nor points returned.
Product Return: In the event that the return of a product for the purchase of which a corresponding number of points has been credited to the account is combined with a refund, the points corresponding to the amount of the refund are deducted from the total of the redeemable points. If the returned item has been purchased using a gift voucher, the voucher is not returned and a credit note of the original value of the item returned is issued. Purchases using the redemption gift voucher are excluded from the refund right. In case of a refund, the refund is made to the payable value. In the event that a member returns all or some of the products it has bought and from which it has earned points or changes these products for others not included in the Program, then the points corresponding to the value of the products returned or changed will be deducted from its account.
Points to which the member is entitled after every transaction it carries out will be credited on the same day of the transaction. All points corresponding to each member will also be available on the same day of the transaction. When the member redeems the points corresponding to a bonus, then the points corresponding to this particular bonus are deducted.
B & F reserves the right to regularly inform the member by telephone, e-mail, mobile telephony (SMS) or any other appropriate means provided that the member has not opposed the receipt of relevant updates and promotional messages. This updating will concern B & F's products, offers, competitions and other promotions under BSB Rewards Program. In any case, the member reserves the right to request to opt-out by selecting the unsubscribe option in the informative email, via the personalized account on the company's website or by contacting us, while maintaining the right to select communication means for updates and promotions through its personal account at www.bsbfashion.com.
In addition, if a member no longer wishes to receive promotional and informational material, it can withdraw its consent easily and simply:
By email to the email address XXX noting its phone number
Duration of privileges: The reward scheme provides privileges to the member for as long as it is in force. B & F reserves the right to determine and change this period at its sole discretion.
Responsibility: BSB shall not be held liable for any loss or damage to the member resulting from the use of the Program nor for any unauthorized use of its account.
Modification/ Cancellation: B & F has the sole discretion and right to modify these terms and to change the Program and its structure, including the method to calculate the points and the amount of purchase rewards rate, to eliminate, terminate and cancel the Program at any time, without any warning or reason. To update the terms of use of the Program, the Member must refer to the Terms of Use for “BSB REWARDS” as posted on the company's official website. If the Member continues to use the Program's privileges and discounts, it shall be deemed to accept any modifications to the terms of use.
In the event of any conflict between the terms of use of the present and any other information provided in connection with the Program, the terms set forth herein shall prevail.
Informing Members: Any kind of announcements and notices regarding the Program shall be made by any appropriate means, using the contact details that the member has provided and/or by posting on the e-shop at www.bsbfashion.com and/or at B & F's stores.
B & F Voluntary Benefit: The Member acknowledges that the Program does not entail any financial or other charge for it and that it is offered by B & F as a donation. As a consequence, the member cannot have any claim against the Company with regard to the participation in the program, credit and redemption of points and the operation, modification and/or cancellation of the Program in general.
Misuse - Deactivation of an account: B & F reserves the right to terminate the account and remove the member from the Program at any time in the event of misuse or attempted deception by the member. In this case, all earned points will be deleted immediately and all privileges will be removed, without prejudice to any claims of B & F for damage compensation.
These terms are governed by Greek law and for any controversy or dispute arising out of or in connection with these terms, the courts of Athens shall have exclusive jurisdiction.
The Member declares that it has been fully aware of and accepts unconditionally the Terms of Participation in the “BSB REWARDS” Loyalty Program. At the same time, the Member declares that it has been informed of the processing of its personal data by B & F Group under this contract, through the Privacy Notice available on the company's website: https://www.bsbfashion.com/gr/el/politiki-aporritoy
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