TERMS & CONDITIONS OF BSB REWARDS PROGRAM

Important Update: As of 01/11/2025, the terms of the BSB Rewards program will be updated. The changes concern sections 3.1, 3.4, 3.6, 3.7, 3.8, 4.2, 4.3, 4.4, 4.6, 4.7, 4.8, and 4.9, and will take immediate effect from 01/11/2025.

1.  INTRODUCTION

“ΒSB Rewards”, is BSB's (the "Company" or "BSB") customer loyalty program (the "BSB Rewards Program", the "Program"). These terms and conditions of participation in the BSB Rewards Program (hereinafter and for the purposes of this section the "BSB Rewards Terms", or the "Terms"), are addressed to those who register to and use the Program in one of the following ways (hereinafter the "Members") and constitute the contract between the Company and the Members in respect of their participation in the Program. By registering to the Programme, you acknowledge that you have read and understood these BSB Rewards Terms and that you unconditionally accept them. Should you disagree with these Terms or have any reservations, you may make your BSB purchases without registering in the Program.

BSB reserves the right to unilaterally modify, renew, delete, add to or limit these BSB Reward Terms in whole or in part at its sole discretion and/or when any change is required by law. You will be notified of any changes to the Program by Viber and/or email, and changes will take effect from the date they are posted on the Website. It is clarified that any change to these Terms shall not affect any orders, purchases or other uses of the Program on your part made prior to effective date of the changes according to the above. However, should you require any clarification or information regarding the changes, or have any disagreement, reservation or query relating to these changes, you may contact BSB's Customer Service Department, using one of the contact methods listed in the relevant "Contact Us" section, prior to making any use of the Program. Any use of the Program after the changes have entered into effect as set forth above shall be deemed to be an unconditional acceptance thereof.

2.  Registering to BSB Rewards

2.1.  To register to the BSB Rewards Program, you may:

• Click here, to register directly to the Programme by creating a Member Account on the BSB e-shop.
• Go to the top of the Website and register on the Website in accordance with the Terms & Conditions, in which case you will automatically join the BSB Rewards Program.
• Go to a physical store that participates in the Programme and register in person, using the special tablets you will find at the site.

Please note that NOT all physical stores participate in the BSB Rewards Program (hereafter referred to as "Participating Outlets"). You have the right to choose whichever method of registration you wish; all methods of registration will result in exactly the same results for Members of the Program, namely the creation of an Account ("Member Account") and participation in the BSB Rewards Program. However, in case you have already registered in one of the above ways, you cannot register in yet another way.

2.2.  The BSB Rewards Programme is addressed exclusively to individuals over 16 years of age with the necessary legal capacity to enjoy its benefits. The partners, shareholders, directors, managers or owners of the entities affiliated with the Company that trade the Company's products, the Company's Group and its companies, as well as their relatives up to the second degree of kinship (spouses, children, brothers, sisters, parents) as well as the employees of these outlets, are not entitled to acquire or maintain a Member status during the entire period of validity of the cooperation of their business with the Company.

2.3.  In order to register as a Member of the BSB Rewards Program, it is necessary to provide your mobile phone number, the number for which has been provided by a mobile telecommunications provider legally established in Greece.

2.4.  After you have filled in the information requested in the relevant fields of the registration form, either via the e-shop or on the special tablets that you will find in the Participating Outlets, a confirmation code by SMS will be sent to the mobile phone number you have provided, which you will be asked to enter in the relevant field to complete your registration. Your Member Number will be sent to the same mobile phone number and will accompany your Member Account.

2.5.  Through their Account, Members can be informed about the points they have accumulated, view their order history, create a Wishlist ("Favorites"), edit their personal data and learn directly about discounts, offers and any other promotions addressed to BSB Rewards Members.

2.6.  When registering for the Programme, you warrant that you are over 16 years of age and that the information you provide is true, accurate and up-to-date and that our Company is legally made aware of it. The Company does not and is not obliged to carry out any identity and authorization checks when you submit your application for registration.

2.7.  Member Accounts are strictly personal and, therefore, it is prohibited to transfer or share in any way the Account or the points accumulated by the Member. Benefits may not be transferred to a third party.

2.8.  You may delete your Member Account by contacting us at 2103003860 or by sending an e-mail to [email protected]. In the event that you delete your Account, your member Number will no longer be valid, the points you have accrued will be deleted and you will not be able to use the Benefits and Points you have accrued up to that point. Any re-enrollment in the Program will result in receiving points and Benefits from your point of enrollment onwards.

3.  Earn Points

3.1.  By making your purchases through the online store and/or at the Participating Stores, you earn points that you can redeem on your next purchases at the Participating Stores. As of 01/11/2025, for every €1 spent on products, you earn 10 points. Regardless of the initial or discounted price of the product, the conversion rate remains the same. There are 4 tiers of points:

3.2.  Please note that the Participating Stores reserve the right to select specific products for which the purchase grants points to the Member.

3.3.  Members of the Program earn points from their purchases and from participating in promotional activities (e.g., contests, draws, games, surveys, etc.) taking place either at the Participating Stores or through our online store. However, points can be redeemed exclusively at Participating Stores (not through the online store). Please contact the store where you wish to make your purchase or redeem your points to confirm its participation in the Program.

3.4.  To receive your points for purchases made at physical Participating Stores, you must provide at the checkout counter the phone number used during your registration, as well as your Member ID if requested.
For purchases made through the online store, you must log in to your Member Account before completing your order to ensure your points are credited.

3.5.  Please note that your Account is personal and non-transferable, and points will only be credited to a Member Account when the Member makes the purchase themselves. Therefore, requests to credit points to an Account based on transactions during which Member identification did not occur will be reviewed and granted at the sole discretion of the Company.

3.6.  For purchases made at physical stores, the points to which the Member is entitled after each transaction will be credited upon completion of the transaction (payment) and will be available in the Member’s Account the same day.
For purchases made through the online store, the update time for the points in the Member’s Profile will vary depending on the payment method:

• For electronic payments, points will be credited within 24 hours from the shipping date.

• For cash-on-delivery payments, points will be credited within up to 14 days after delivery

3.7.  Each Member can check the points they have accumulated and find out whether they qualify for a discount tier through their Account.
Additionally, by providing their phone number at the respective Participating Store where they are making a purchase, Members may ask store personnel to inform them of their current points balance.
When a Member reaches a tier that entitles them to a discount on future purchases, they will be informed by store personnel during the current transaction or upon completion of their online order and will also receive a notification message on the phone number they have registered.

3.8.  Members are divided into two main categories: SILVER and GOLD. All Members start as Silver Members and become Gold Members once they accumulate €600 in purchases (i.e., 6,000 points) within a 365-day period. To maintain Gold status, the Member must continue to make purchases totaling €600 or more within any rolling 365-day period. Gold Members have access to additional benefits, which may be modified or discontinued at any time at the Company’s sole discretion. Relevant updates about current benefits will be sent to Gold Members through the communication channels they have provided (such as email, Viber, or SMS).

4.  Redeem Points

4.1.  Points are redeemed in the form of a discount (coupon) for a transaction of equal or greater value at Participating (physical) Stores.
Points cannot be redeemed at the online store. Under no circumstances can the Account, the number of points, or the rights arising from them (e.g., discounts) be exchanged for cash.

4.2.  When a Member accumulates the number of points corresponding to a specific tier, a discount coupon of equal value to that tier (see section 3.1) is automatically issued. The discount coupon is valid for 90 days from issuance. If the coupon is not redeemed within 90 days, it will be automatically canceled and its value forfeited. Therefore, Members cannot choose to retain their points to reach a higher tier, since upon reaching any tier (with a maximum of 12,000 points), the corresponding discount coupon is automatically issued.

4.3.  To redeem their points, the Member must provide the phone number used during registration and the coupon number received via text message. Each discount coupon can only be redeemed in full in a single transaction and not partially. Only one coupon can be redeemed per transaction, and only for products of equal or greater value than the coupon amount.

4.4.  Upon issuance of the discount coupon (and not its redemption), the corresponding points are deducted from the Member’s Account.
Coupons cannot be exchanged for cash and cannot be used for purchases of lesser value than the coupon amount. Therefore, coupon redemption cannot be accompanied by a credit note or product exchange, as the coupon cannot be split between items. Once redemption has been completed, it cannot be canceled, nor can the points be recredited to the Member’s Account.

4.5.  Points cannot be redeemed for the purchase of Gift Cards.

4.6.  Returns & Redeemed Points

In the event that a product purchased using redeemed points is returned, coupons will not be refunded or reissued.
Exchanges are only available for products of the same code, in a different size or color.
If products are returned, the coupon becomes invalid, and points corresponding to the product’s value are deducted from the Member’s balance.

If a Member returns a product purchased with a discount coupon, they have two options:

• Exchange for the same product code in a different color or size (no change in points).

• Receive a credit note equal to the total value of the original purchase receipt and the amount paid.
  In this case, points corresponding to the value of the credit note will be deducted from the Member’s Account.
  For example, if a Member purchased a product worth €100 using a €10 coupon, the credit note will be €90, and therefore 900 points will be deducted from the Member’s Account.

Points already redeemed for a discount coupon cannot be refunded under any circumstances, either in cash or as points

4.7. The Member must retain the purchase receipts for which points were credited to their Account for 12 months from the date of purchase.
The Company reserves the right, at any time during point redemption, to request submission of these receipts to verify the lawful acquisition of the points, at its sole discretion.

4.8.  Points expire 365 days after the last transaction in which the Member ID was used.
Members will be notified of point expiration 15 days in advance.
The specific instructions or terms regarding the earning and redemption of points remain valid alongside these Terms.
Any information posted in your Account or on the BSB Rewards website forms an integral part of these Terms.

4.9.  A discount coupon redemption may be combined with other discounts or promotions.
However, only one discount coupon may be used per purchase.

5.  Earn other Benefits

5.1.  Benefits: Benefits include rewards for the loyalty of our customers and BSB Rewards Members through discounts, gifts and other offers exclusively for Members. As Μembers of the BSB Rewards Program, you can:

• Take part in contests addressed exclusively to Members
• Learn about discounts & offers first
• Take Sneak peeks at the New Drop
• Enjoy free cash-on-delivery service on special time periods
• Enjoy free shipping on orders above certain value
• Return products for free
• Get exclusive discounts
• Learn about new collections and contests
• Receive advice on latest fashion trends and more
• Access discounts and offers first
• Have our Lookbook shipped at your door!

You are entitled to Program Benefits by taking part in certain promotions announced from time to time on the Website, available at Participating Outlets, posted on the social media of the Company or in other manners announced regularly by the Company.

5.2.  In addition, you may be entitled to further Benefits when you fill in certain information in your Account, such as your date of birth (optional), for which we will inform you before you provide this information.

5.3.  If more specific conditions apply to the Benefits, their earning and redemption, these conditions will be posted in a prominent place on the Website, inside the Participating Outlet, on the Benefit (e.g. on the voucher) or at the point where the Benefits are possible to acquire and redeem (e.g. by means of an announcement at the cashier of the Participating Outlet, in the post of the respective social media contest, etc.). The individual instructions or conditions relating to the Benefits shall remain in force along with these Terms. Any information posted on your Account in relation to them or in relation to BSB Rewards in general on the Website shall form an integral part of these Terms. In the event that these Terms contradict the more specific terms that accompany the Benefit, the more specific terms shall apply.

6.  Final Provisions

6.1.  Participating Outlets will, at their sole discretion, select and include in the Programme specific products, the purchase of which will result in the crediting of points to the Members' Account or the awarding of other Benefits. These products will be disclosed to Members within the Participating Outlets at any time. The Company reserves the right to select, at its sole discretion, specific products, the purchase of which implies the crediting of more points than their corresponding value.

6.2.  lease note that the Company reserves the right to unilaterally change the points system, to withdraw certain Benefits, to set limits on the points that can be collected per Member and per transaction, to vary the tiers and the way of redemption, following the provision of notice in advance, if necessary, as well as to cancel any promotions that award points, to limit, suspend or completely cease redemption of points at its sole discretion, and in any case unilaterally. Furthermore, it reserves the right to suspend and/or terminate the Program at any time and unilaterally, without justification and at its sole discretion and without notice, but always after providing proper information and instructions on how a Member can redeem their points.

6.3.  If you have already earned points or a Benefit that you are no longer able to use, we will provide you with prior notice of your options, either through your Account or by posting on our Website, via e-mail and/or viber, should this be deemed necessary. Otherwise, the Company is not obliged to provide any notification if in its sole discretion no longer wishes to maintain or wishes to remove or alter the points system. The Company is also entitled to suspend the use of the Program by a Member for reasons relating to (a) the safety of the product/service, (b) the suspicion of unauthorized or fraudulent use, etc. Please note that in such cases, the points accumulated by the Member will be permanently deleted. The Company has the right to take action to delete/deactivate the Member due to consistent non-compliance with these Terms and/or general misconduct within the framework of the overall transactional relationship, as well as in the event of bankruptcy, liquidation or compulsory administration, cessation of operations and in the event that the Member's legal capacity has ceased to exist, in which cases the available points will be permanently deleted from the Account. It is hereby expressly agreed that the Company has the right to suspend Members' participation in the Program, and in particular the collection of points, until the limits that allow the continuation of the Membership are restored.

6.4.  The Company reserves the right to refuse to award points to a Member without prior notice if the Member violates these Terms or the law.

6.5.  You agree to maintain the confidentiality of your Account and your passwords used to access it and agree not to allow other persons to use your login details, your name, your contact details or your Member Number. You are fully and solely responsible for any action (act or omission) taken through your Account. The Company disclaims any liability for losses arising in general (including to any third party) from your participation as a BSB Rewards Member or from purchases made from your Account due to unauthorized access or use of it, if you have not previously notified the Company appropriately in our contact details. Please note that any action taken through your Account will be reasonably regarded by the Company as your own actions.

6.6.  The Company reserves the right to delete your Account for good cause, such as when there is an indication of bad faith, illegal use or use in breach of the BSB Rewards Terms or the Terms & Conditions of the Website or of the process / system for awarding, use and redemption of points and Benefits. In this case, the Member's Account and points accrued will be deleted and participation in BSB Rewards activities will be suspended. The Company reserves the right not to allow the same person to be re-registered as a Member of the Program if it becomes aware that the person has been deregistered for any of the above reasons in the past.

6.7.  The Company reserves the right to discontinue the Program at any time, providing prior notice to the Members either through their Account or through the means of communication they have indicated, except if the Program is discontinued for reasons of force majeure.

6.8.  Intellectual Property: The Program is the property of the Company and is protected by copyright law. The Company grants you permission to browse the pages dedicated to the Program and to print or download copies of the material posted thereon for your personal, non-public, non-commercial use only, provided that you do not remove any copyright or other proprietary notices appearing on the material you print or download. You agree that you will not copy, display or otherwise transmit any material from the relevant page in any medium or manner. You also agree not to modify, sell, transmit or distribute any material from the BSB Rewards pages in any manner or means, including by uploading the material or otherwise making the material available on the Internet. In any event, the content and all information irrespective of its nature posted on BSB Rewards and accessed by you is provided for your information only and should not be construed as qualified advice or solicitation to act. You access the content posted and use the relevant features at your own initiative. BSB Rewards bears logos and other trademarks that are the property of the Company or affiliated companies under license. You agree not to use or display them in any way without the written permission of the respective trademark owner.

6.9.  You are responsible for any damage or artificial interruption arising or caused by you to the pages hosting the Program within the Website or its transmission systems.

6.10.  You must refrain from any use of the BSB Rewards Program, its points and Benefits and the Website in any way that is unlawful, profane, abusive, offensive or obscene. Your participation and use of the Program is only permitted so long as you act lawfully and fairly while not taking any action that causes or is likely to cause damage to or unfair exploitation of the Company. In addition, creation of any link that implies any relationship between you and the Company is prohibited. In any case, you are required to notify us at the Company's contact details above if you become aware of or suspect or have any indication of any illegal or unlawful use of the BSB Rewards page.

6.11.  You hereby agree to indemnify, defend and hold harmless the Company and the parties involved from any third-party claim or damage arising out of your breach of any of these Terms.

6.12.  The Company shall not be liable to you or any third party for any breach of these Terms or of the law if it is due to your negligent act or omission or any failure to inform the Company in time; we reserve the right to take action against anyone responsible for causing any damage to the Company or because of or on account of the foregoing.

6.13.  To the fullest extent permitted by applicable law, you understand and agree that the Company is not liable for any direct, indirect or any other damages arising from the use of BSB Rewards.

6.14.  We make every effort to ensure that your information in your Account is true, accurate and up to date; however, the Company is not responsible for any error that may occur in its display or for the suitability or timeliness of updates communicated to you and the time at which you become aware of them. As Members, you are fully and exclusively liable for any loss or damage suffered by the Company as a result of any incorrect, inaccurate or out-of-date information provided by you.

6.15.  The Company has implemented appropriate technical measures for the proper maintenance and availability of BSB Rewards; however, the Program's availability may be affected by the Members' equipment, the condition of their networks, the upgrade of their software or other causes and therefore may not work well or at all. You will be notified of any temporary interruption to upgrade BSB Rewards.

6.16.  These BSB Rewards Terms constitute the contractual document between us and shall be governed by and construed in accordance with the laws of Greece. By accepting these Terms, the Member and the Company agree that to be subjected to the exclusive jurisdiction of the courts of the city of Athens in Greece.

6.17.  If any term is found to be invalid or abusive, it shall not affect the validity or interpretation of the resto of the terms, that shall remain in force and binding on you and the Company. Any delay by either party in exercising some or all of their rights under these Terms shall not have an effect on be considered a waiver of that right, which may be exercised at any time at a later date and at the reasonable discretion of the party entitled to exercise it.