After browsing and selecting the products you're interested in, add them to your cart. To view your cart and proceed to checkout, hover your cursor over the cart icon in the upper right corner until a small preview of your order appears. Then, click on the "VIEW CART" field or simply click directly on the cart icon (located in the upper right corner of the screen).
You can complete your order in one of three ways:
To move to the next step, click the button labeled CHECKOUT/COMPLETE ORDER.
Fill in the shipping and billing details when prompted. To proceed to the next step, click the CONTINUE TO NEXT STEP button.
Select your preferred payment method by clicking the white box next to each payment option. Finalize your order by clicking the COMPLETE CHECKOUT button.
Once your order is successfully completed, you will see a message on your screen with your order number, and a confirmation email will be sent to the email address provided, giving you a preview of your order.
We offer the following payment methods:
PayPal:
When selecting this option at checkout, you will be redirected to PayPal’s website to complete your purchase before returning.
Debit or Credit Card:
Once you select debit or credit card as your payment method through the secure Viva Wallet system, you will be directed to Viva Wallet's secure environment to complete your transaction. Viva Wallet accepts all credit and debit cards, and payment can be made:
After completing the transaction, you will receive confirmation from Viva Wallet and from us.
Security is a priority at BSB, and we work continuously to eliminate any risks, in full compliance with international payment protection standards. All transactions carried out in our e-shop are based on the 3D-Secure protocol.
These services certify the identity of cardholders (credit, debit, or branded prepaid cards) and further protect purchases from transaction disputes and associated risks.
The online verification process is instantaneous and is activated whenever a Visa or MasterCard is used in our e-shop, before the card charge approval request is made.
Cash on Delivery (COD):
Available for deliveries only in Greece and Cyprus.
Pay in cash when receiving your products. Please note that, according to current tax regulations, for amounts over €500, the cash on delivery option is not available, as cash payments are not allowed. In such cases, you will need to select another payment method.
The cash on delivery fee is €1, regardless of the courier company chosen.
Klarna:
Buy now, pay later.
Pay for your purchase in 3 interest-free installments, allowing you to spread the cost over time. The first payment is made when your order is processed, and the remaining two payments are automatically charged every 30 days to your bank account, credit, or debit card.
Apple Pay:
Ensure that you're logged in with your Apple ID; this option is only available via the Safari browser. If necessary, enter your billing, shipping, and contact information to confirm the payment.
Google Pay:
Ensure that you're logged in with your Google ID. If necessary, enter your billing, shipping, and contact information to confirm the payment.
For cash on delivery, the customer is charged the following fees:
The website www.bsbfashion.com uses SSL protocol for secure online transactions. This ensures that all your personal information, such as your credit card number, name, and address, is encrypted so that it cannot be read or altered during transmission over the internet.
BSB's SSL certificate is issued by the leading certification authority VeriSign. The SSL (Secure Sockets Layer) protocol is the global standard for authenticating websites to users and encrypting data between users and web servers.
BSB allows you to cancel your order as long as its status permits. This generally means you have about 2-3 hours to cancel your order before it is processed.
If you wish to cancel your order, please send us an email at customercare@bsbfashion.com or call us at +30 210 3003860 (Mon-Fri: 09:00-21:00, Sat: 09:00-20:00).
There could be several reasons why your credit card is not being accepted. In this case, you should contact your bank for more information and assistance.
If you encounter any issues with your order, please contact us using one of the following methods:
If you have completed your order, you cannot modify it. However, you can add products to your order within 1 hour of placing it by calling us at +30 210 3003860 (Monday to Friday, 09:00 – 21:00, Saturday 09:00 – 20:00).
In this case, please contact us via email at customercare@bsbfashion.com or by phone at +30 210 3003860 to resolve the issue.
Although our system showed that the item was in stock when you placed your order, it was discovered to be unavailable during the collection process from our warehouse. In this rare case, we are obliged to cancel the specific order at no cost to you.
For shipments within Greece and Cyprus, BSB collaborates with Courier Center, Clever Point, Box Now, and Svuum. For shipments to Romania, we use Econt, and for shipments to Bulgaria, we also use Econt. For other international deliveries, customer service is handled through UPS.
WITHIN GREECE
Via Courier Company:
Standard delivery of products throughout Greece is FREE through Courier Center for all orders over €60, and it takes 1-4 business days. For orders under €60, the shipping cost is €2.50.
Express delivery is provided only by Svuum, which guarantees next-day delivery (excluding Saturday and Sunday) for orders placed by 1:00 PM, with a charge of €1.50 for orders over €60. For orders under €60, the charge is €3.00.
The express delivery option (next day) is available from 00:01 until 1:00 PM.
Note: For all purchases made with the "cash on delivery" payment method (whether standard or express delivery), there is a fixed charge of €1, regardless of the order amount.
Pickup from Clever Point:
In addition to courier delivery, you can also choose to pick up your package at a selected service point provided by Clever Point. You can collect your package at your convenience without waiting for the courier. Select a Clever Point location, and your package will be sent there, from where you can pick it up at extended hours that suit you.
Clever Point acts like your personal "locker." Once your package arrives at the location, you will be notified via SMS and email, allowing you to schedule your pickup whenever you want. The package will remain at the location for 7 days. All payment methods listed in the "Payments & Security" section are available except for cash on delivery.
Pickup via Clever Point incurs a fee of €1.50 for orders over €60. For orders under €60, the charge is €3.00.
Note: Clever Point is not a courier company but only service points. Packages are transported to the location by the respective courier we collaborate with.
Pickup from Box Now:
For deliveries to lockers near your location, you can choose Box Now. There are currently no shipping costs for this service.
You also have the option to choose Box Now ON THE GO (payment via cash on delivery) at a cost of €1, regardless of the purchase amount.
Delivery Location:
Products are delivered to the address you provide when placing your order, within the Greek territory.
ABROAD
Shipments to countries outside Greece are carried out in the following ways:
Note: Orders placed before 1:00 PM (Greece time) are processed the same day. Orders placed after this time will be processed the following day. Orders placed on Friday after 1:00 PM (Greece time) and throughout the weekend will be processed the next business day.
For shipments within Greece and Cyprus, upon completing your order, you will receive a confirmation email that verifies the successful processing of your order. This email will include a link for you to track its status.
For international shipments, customers can track their orders using the tracking number provided by UPS, which will be sent via email after the order has been successfully placed.
If the delivery of your order has been delayed, please first check the tracking information provided in the confirmation email you received after placing your order. This link will give you real-time updates on the status of your shipment.
If you still have concerns or cannot locate your order, please contact our customer service team via email at customercare@bsbfashion.com or by phone at 210 3003860 (Monday to Friday: 09:00 – 21:00, Saturday: 09:00 - 20:00) for further assistance. We are here to help resolve any issues related to your order.
If the goods reach their destination and you are not present, both the courier service in Greece/Cyprus and the international courier will attempt to deliver your order two more times on the following working days. If the delivery still cannot be completed after these attempts, your order will automatically be returned to us and will be recorded as Refusal of Receipt.
The VAT for the products is included in the listed price.
BSB allows you to return a product within 14 calendar days from the date of receipt by completing the special return form found in your order packaging. For product returns, you have the following options:
Credit: A credit will be issued to the account you created in our online store, equal to the value of the product you returned, which can be used for a future purchase or exchange. The credit is activated once we receive your return. (Please select the Credit option on the special “Return Form.”)
Refund: Your money will be refunded within 3-5 business days from the date we receive your return to the card/PayPal account from which you made the payment, or to the bank account you specify on the return form. (Please select the Refund option on the special “Return Form.”)
Important:
It is essential that the product is in its original packaging and in the same excellent condition in which you received it, along with the retail receipt and including any special product tags (labels).
For hygiene reasons, our company will not accept returns on swimwear, leggings, bodysuits, tights, and earrings. All products returned to BSB's warehouses are subject to thorough quality control.
Exchanges for purchases made through the online store can be made at our company headquarters: BSB, 10th km Athens-Lamia National Road, Nea Filadelfeia, Postal Code 143 42, as well as at any of our retail stores.
If the consumer wishes to return their order without any fault of the company, then the shipping costs will be borne by the consumer:
In cases where the reason for the return is due to an error/fault of the company, BSB will cover the return shipping cost.
Upon receiving your returned package, you will receive a confirmation email at your provided email address.
The delivery methods, conditions of sale and delivery points will be updated when you change the country.
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