TERMS AND CONDITIONS OF E-SHOP
WWW.BSBFASHION.COM
www.bsbfashion.com (hereinafter the “Website”), is the website where the e-shop with the brand name “BSB” is hosted and which promotes and sells clothes, shoes and accessories. The Website is owned and legally operated by the Company under the name “B and F Bulgaria Limited” Ltd., with UIC 206795073, with its seat and headquarters address in Sofia, PC 1172, Izgrev region, № 14 Sv. Pimen Zografski Str., fl. 3, office 5 - VAT Nr. BG206795073, tel. +359 897 726 777, e-mail: [email protected], (hereinafter «e-shop», and/or “BSB”, and/or «Company», «We», «us », ours »).
These present Terms and Conditions of e-shop, which include the Terms of Sale, the Privacy Policy and the Cookies Policy, (hereinafter the “Terms and Conditions”, “Terms of Use” or “Terms”), set the terms and conditions under which you, under any capacity, ie. the viewer, user of Services, visitor, consumer (with the meaning of the consumer protection law excluding legal persons), Member (hereinafter “the “User”, or the “Consumer”, or “You”, or “yours”), visit and/or use the context and the Services (ie. Register in the Newsletter, open an account in the e-shop) and/or purchase and govern the sale contract you conclude with e-shop for the purchase of the Products from the e-shop.
Before You enter the Website, and make use of any of the Services herein, please make sure that You have read, understood and agree with the Terms and Conditions. In case You disagree with any of the terms and provision or with the Terms and Conditions in total, You should not make use of any of the Services herein, including surfing in the Website. In case You need any clarifications regarding the Terms and Conditions, or You have any inquiries, misunderstandings etc. in relation to the Terms and Conditions, You can contact the Customer Care Department of e-shop BSB by any of the ways of communication offered by Us, as You will see in Section “Contact Us” of the Website.
In case You disagree partially or in the whole, please do not continue any use of the Website, including submission of an order to purchase Products from the e-shop. You acknowledge and agree that any use of the Services herein including the submission of an order in the e-shop, constitutes a confirmation of Your acceptance of the Terms and Conditions.
We recommend Your regular visit of the Website in order to check for any amendments in the Terms and Conditions, since We retain the right at Our sole discretion to amend, delete, add, adjust a) the Terms and Conditions partially or in total, and/or b) the Policies contained herein and/ or c) the Services and/or d) the technical characteristics, features and functions of the Website, (herein the “Amendments”), or to proceed to any Amendments imposed by laws, without Your permission and/or consent or even without any prior notification, however any such Amendment will be within the legal and ethical limits. We undertake to notify You for any Amendments as per above, via the Website and any such Amendments will be in force form the date they are hosted on the Website. It is clarified that the any Amendments do not apply to any Orders that have been submitted to the e-shop or any transaction or any use of the Services herein prior to their enforcement as per above. In any case You have any inquiries related to the Amendments and or You need any clarifications, please contact Customer Care Department of e-shop BSB, by any of the ways of communication offered by Us, as You will see in Section “Contact Us” of the Website. You acknowledge and agree that any use of the Services herein including the submission of an order in the e-shop, after the coming onto force of any Amendment, constitutes a confirmation of Your acceptance of the Terms and Conditions.
It should be noted that any information/clarification with reference to the Terms Customer Care department of e-shop BSB provides You with, does not supplement or amend any provision of the Terms and Conditions, since it is given for the sake of help to Your understanding of the Terms, while the Terms and Conditions are and remains the only valid contract between Us.
E-shop BSB retains the right at any time, without any prior right to notify You, and/or any justification, to postpone, terminate, delay any or all the Services provided herein or any and all of the Products in sale in the s-shop.
You are solely responsible for the Use of the website and the e-shop.
BY ACCEPTING THE PRESENT TERMS AND CONDITIONS, YOU UNCONDITIONALLY DECLARE THAT YOU HAVE THE LEGAL AGE TO ENTER INTO ANY TRANSACTION WITH US TO BIND YOURSELF BY THE PRESENT TERMS FOR ANY USE OF THE SERVICES AND PURCHASE OF THE PRODUCTS.
All information provided on the Website and the online store is true, accurate, and up-to-date, but these guarantees are subject to any technical or topographical errors that could not be foreseen or were discovered, or were caused by force majeure events.
Your registration for our Newsletter is not mandatory for the use of any of our Services, including the purchase of any of our Products in the online store. However, anyone who opens an account in the online store ("Member") may receive our Newsletter and promotional materials at the email address they provide when opening the account. Non-members may also register for our Newsletter services by providing their email address in the Newsletter section of the Site. When you register for our Newsletter service, you agree to receive emails from us with promotions of our Products and Services and Products and Services provided on other sites administered and operated by our Company. For more information about our Privacy Policy, please click HERE.
We are not responsible if any of our newsletters are not delivered to your email, although we take all due care and reasonable efforts to ensure this. It is possible that our newsletter may end up in your spam folder, so please check there. If you no longer wish to receive our Newsletter or wish to unsubscribe from our mailing list, please contact us via the communication form on our Website or via the link that appears in the Newsletter we send you.
We reserve the right to advertise our Website and Products and Services on other websites of our choice. In some of our advertisements, we use cookies that do not personally identify users. You can read more about our Cookie Policy HERE.
We also reserve the right to offer third-party advertisements on our Site. Advertisements may contain links to other parties' websites. We take all due care and reasonable measures to ensure that third-party advertisements do not contain any material that is illegal, offensive, untrue, or misleading, and we do not support any advertisements that may contain material that is threatening, abusive, pornographic, alcohol, weapons, viruses, gambling, and generally contain content and material that is contrary to ethics and the law.
We review all advertisements to ensure they are appropriate for our user community and comply with human rights. We exercise monitoring control to track any advertisements that are against the law and against the above, but we cannot guarantee the legality or adequacy of advertisements, while reserving the right to refuse any advertisement for any reason at our discretion.
Our sites may contain links, hyperlinks, or banners that lead to other sites owned and operated by third parties. These other sites may contain information and adopt policies that are different from ours, which is why we are not responsible for the practices used by these third parties and the information they provide. You should read and understand their Terms and Conditions and Privacy Policies before entering their sites, as we do not control them. We do not endorse the sites to which we link and we are not responsible for their content or for anything that happens to you if you use them.
By using the Site and Services, you agree to receive communications from us via electronic means and that electronic communications between us comply with all legal requirements for written electronic communications for the purpose used. For any complaints, comments, suggestions, inquiries, etc., you should contact our Customer Care department through the Section “Contact Us” of the Website.
Users and members can follow our Company on Facebook, Linkedin, Instagram, Pinterest, Youtube (hereinafter referred to as "Social Media") to learn about us, check our news, post their comments, and follow our promotional campaigns. Any products and services offered by us through social media are subject to the Terms and Conditions, unless otherwise agreed. More detailed communication with social media may be available to you through your access to your social media accounts. We have no access to your social media accounts and do not control your interaction with Social Media, so we are not responsible for any action and/or omission on behalf of Social Media. For this reason, you should carefully read the terms and conditions of the Social Media mentioned.
We only accept orders through our e-shop and over telephone, orders sent via email or through our Social Media pages. In addition, any notification on the return document of a whishlist product, is not considered as an order that falls under the present Terms & Conditions. Therefore, the present Terms and Conditions apply only to orders made through the e-shop or via telephone. Seller is the Company.
We via the Website/ e-shop, display, promote and sell only to consumers (B2C), our products, which include clothes, shoes and accessories (the “Products”).
All information related to the Products displayed on е-shop BSB are true, accurate and up to date and the photographs are true and realist photos of the Products, however, all the above warranties are subject to technical and/or typographical errors, which cannot be foreseen or checked, or may have been made due to malfunctions of the Website or due to force majeure events, out of our control.
As far as the availability of our Products is concerned, we take all appropriate technical and practical measures to ensure that this information is accurate, however we expressly reserve any liability arising out of false information as to the Product availability, since the updates are received within one (1) hour from the time an amendment has been made. For any error in the Products prices, please see Section III,4 herein below.
We reserve the right to choose the Products we display, promote and sell on our e-shop, whereas he has to right to amend from time to time the Products or to remove or replace some of them, without any warning or prior notification to You. Same applies to any offers, sales prices, or invoicing process, since such right lies within our own control and discretion. Price catalogs may vary in different countries.
All Products are displayed, promoted and sold only for Your personal use and not for Your commercial purposes.
2.2. Submission of Orders – Conclusion of Sales Contract:
You can use the categories in the Menu in order to find what You are looking for.
You can use the categories NEW ARRIVALS, CLOTHING, SHOP BY OCCASION, ACCESSORIES, GIFT GUIDE, DRESSES, COLLECTIONS in the menu to find what you are looking for.
You can check on the choses Products by clicking on the ikon / link “SHOPPING BAG” on the top right of the website. You can deduct Products from the SHOPPING BAG before You submit the Order.
To conclude Your Order, You have to provide Us with some personal data regarding the payments, delivery etc. More precisely You must add Your name, surname, email address, telephone, post code (address and number, town, country) as well as payment card details in case You choose to pay by credit card.
It is important that you provide a valid phone number and email address. Only new customers may be asked to confirm their phone number. If the phone number is not valid or we do not receive a response after several calls, the order may be canceled.
Your registration as a member and the opening of your personal account in the online store is not a prerequisite for placing an order and purchasing a Product from the online store. If you have an account in the online store, you can access all orders placed in the online store, all purchases you have made, and a list of your favorite Products in our online store.
Open Account:
The process of opening an account in the e-shop is fast and easy - by submitting your email and adding a password of your choice. Your registration as a member is free, personal, and cannot be assigned or transferred. You are solely responsible for the personal data you provide to us, and we rely on the data you have provided. We use your personal data only to open your account and deliver the purchased goods (including contacting you, receiving payment, etc.), as well as to deliver our newsletters and other promotional materials to you. We use your personal data in accordance with our Privacy Policy, which you guarantee and declare that you have read and unconditionally agree with. All personal data requested by us is necessary for the performance of the Purchase Agreement, and by registering in the online store, you agree to our use of your data. If you change your data, you must notify us so that we can have your current data. You reserve the right to withdraw your consent at any time by sending us an email to dpc@bsbfashion.com with a request to delete your member account.
For more information about our use of your personal data, please visit our Privacy Policy.
You can access your personal data at any time or request that we delete or modify your data through the following process. In all cases, we retain your data for as long as you are an active member of the online store.
Your participation as a member is only possible if you are eighteen (18) years of age or older, provided that you are legally capable of entering into such transactions with us.
Your orders can be placed at all hours of the day and on a daily basis without exceptions.
Upon placing Your Order, You can see Your Order details including information about payment and delivery. If You agree with the Order, You have to accept the Terms & Conditions and the Privacy Policy. Then click on the ‘COMPLETE ORDER’ button. At this stage Your Order has been submitted to Us.
You are the sole responsible for submitting Your real data when placing an Order to Us. You also warrant and represent that Your are the holder or have legal rights on the payment cards/ accounts details You provide Us with and that there is enough money to cover the value of the purchased Products. We may proceed (however, not obliged to) in an examination process of Your payment details You provide Us with when choosing credit card as a payment method or via Online Providers. In case an error, misleading statement or other problem occurs, We may, at Our sole discretion reject Your Order. In the case of an error, misrepresentation, or other problem, we may, at our discretion, cancel your order.
Upon placing Your Order, you are connected with the Online Payment Provider we co-operate with, depending on the payment methods you have chosen. You can pay with any of the methods referred to in para. III, 7 herein below.
When we receive payment, Our system will send You an email at the email address You have provided Us with, which will notify You that we have received the Order, the Products referred on the Order, and all the Order’s details as well as the Order’s allocated number. You must note the followings: a) in case You have chosen to pay on delivery, the Order receipt confirmation will be sent to You when You submit the Order, however the Products will be delivered to You only upon payment, b) if you have chosen to pay via bank transfer, we can only deliver the products to you after the amount for the products has been credited to our bank account. .
When the Order is submitted as per above, We examine whether We can execute the Order as a whole, or We have grounds to reject it, according to the provisions of the present Terms and Conditions. If We are in a position to execute Your Order in its entirety, We arrange to send the ordered Products to the Courier Company We co-operate with or any other Courier, depending on the case. At this stage an email to the address You have submitted with the Order is sent to You which notifies You the number that has been allocated to the ordered Products. With this number You can trace Your Order till the Products are delivered to You at the place agreed when submitting the Order.
Time of delivery, depend on several factors, such as the place of delivery, the quantity of the ordered Products, etc. For more information about the time and costs of delivery, please visit Section III.5 and III.6 respectively.
If upon receipt of Your Order, We notice that there is a lack of in any the ordered Products or there is an unexpected delay in its delivery or a Product is not available or any other issue that makes it impossible to execute Your Order in its entirety, there is a force majeure event, We will conduct You at the contact details that You have notified Us on Your Order, to agree with You either to an amended Oder, or cancellation of Your Order. We hope that We will be able to reach You, however, if in any case this communication with You is not possible within two (2) days from the day We have notified You that We have received Your Order, We will send You an email notifying You that We can only execute part of Your Order while We cancel the part of the order which cannot be executed by Us. As a result, this email as per above, will constitute the notification email that We have received a revised Order which will execute. In case You have already paid for the whole Order, We will return to You the amount that corresponds to the Products that have been cancelled, the soonest possible.
Important Legal Notice: Please note that completion of the online checkout process along with the first/acknowledgement email that we have received and are processing Your order, does not constitute our acceptance of Your offer to purchase products from us. The order You submit to e-shop BSB constitutes an offer by You to our Company to purchase the Products listed therein. In order for a sales contract to be concluded between Us, We will have to respectively accept your order as it is in order to execute/deliver it. Such acceptance is made by Us when we send you the email confirming the dispatch of your order "as is". Prior to dispatch of the product(s), We have the right to decline an order for any reason, including legal and regulatory reasons. It is specified that if your order confirmation message does not include some of the products contained in your order, such products are not part of the sales contract between us. If we cannot supply you with the product you ordered we will not process your order, or If we cannot supply you with any product of your order, we will execute the order without those products, we will inform you of this in writing (including email) and, if you have already paid for the products we cannot deliver, refund you in full as soon as reasonably possible. However, the sales contract for the Products is only executed once the Products have been paid for, i.e. once your card has been debited, or once your order has been settled in the case of cash on delivery.
The term of our contract with you will commence when you receive an email confirming dispatch of your order and will continue until the last day of your right to cancel the order or until you refuse or return the products in accordance with these Terms and Conditions and applicable laws.
Our company does not keep documents with your orders, so please be sure to take all due care to keep documents related to our communication regarding the sales contract.
Orders via Telephone:
You can place an order to e-shop by calling to the telephone numbers indicated to the Website www.bsbfashion.com - tel. +359 897 726 777. All telephone orders are received from Monday to Friday from 09:00 – 18:00.. During the order call you describe the product you wish to order and you submit to us your payment details as well as delivery information. For the safety and proper execution of your orders, all telephone communication between us are recorded and constitute a proof of your order as well as a confirmation of receipt and execution of your order. By submitting a telephone order you accept the present Terms and Conditions and policies contained therein, including the Privacy and Data protection Policies. These Terms and Conditions apply to all telephone orders.
In cases, you have paid for the Products the sale of which has been cancelled, we will return you the money paid with delays.
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through e-shop, please note that due to technical errors a price of a Product displayed and advertised on www.bsbfashion.com may be wrong. After placing your order and before receive payment from you, we check the prices of the ordered Products and in cases we discover that an error has been made, we will contact you as soon as possible and in any case before dispatching the Products of your order. It is upon your sole discretion whether you want to proceed with ordering the Product under their correct current price or to cancel the order. In cases where any communication with you is not possible, we will consider the Order cancelled in those cases.
You need to pay attention to the correct prices even in cases where You reasonably expect there to be particularly low prices (indicatively: sales period, Black Friday, etc.).
All prices quoted on the Products on e-shop are in Euros and include VAT. You can see analytically the delivery costs in Section III.5.
5.1. Place of delivery:
Products are delivered to the address declared in the Order Form.
5.2. Means and Time of Delivery:
Delivery schedules depends on several factors and there may be delays not attributed to Us. Please read below article III. 5.3 for the conditions applicable in delays. For deliveries within Bulgaria We usecourier company ECONT, and for other countries we use UPS, except for Romania, where we use DPD. . In the Order Form, you can choose either to collect the Products yourself or have them delivered to you.
Subject to any force majeure conditions or conditions for which we do not control, the followings apply:
Save as expressly agreed to herein, if you submit your Order to Us by 12 pm, from Monday to Friday, Your Products will be delivered as follows:
Standard delivery is 2-4 business days.
It must be noted that the cost of delivery varies depending on the destination as per above. For more information about the delivery costs, please visit Section IΙΙ.6 «Delivery Costs».
Important notice: All Orders submitted until 12:30 am. (Bulgarian time), are processed on the same day, otherwise on the next working day. All Orders submitted after 12 am on Friday (Bulgarian time) or during the weekend, are being processed on Monday morning.
The above time schedules may not be applicable in force majeure cases, which may affect the time of delivery.
All Orders are being invoiced through the invoicing system of the courier we co-operate with, therefore it is not possible to deliver the Products to You with a courier of your choice. In cases You have a problem, or you have any inquiries, please contact Us at tel. +359 897 726 777. .
5.3. Delays on Delivery:
We take all due care for the proper and due delivery of the Products; however, we cannot guarantee it in the below indicative cases (a) the Product has not been delivered to us due to unforeseeable delays or (b) due to force majeure cases, (c) the Product is in lack. In such cases We will contact You to ask if you want to have the rest of the Products delivered to You without the missing one or the one that will be delivered with delays or to propose you an alternative or to inform you about the time of the delivery of the Product in question. If you are not satisfied with our proposals, You have the right to cancel the Order partially or the as a whole and We will return any money you may have paid Us. In any case you can contact us at tel. +359 897 726 777 or at email [email protected], where you can also cancel your Order.
5.4. Liability Upon Delivery:
We inform you that we are the sole responsible for any damage and or loss of the Products till You (or a third party other than the courier and indicated by You) acquires physical possession of the first good.
If You are not in the address You have indicated to Us on the Order at the time that the delivery of the Goods has been scheduled, ECONT for Bulgaria, DPD or UPS for international deliveries, , will try two (2) more times to deliver the Goods. In case of failure of delivery, all Goods are returned to Us and the failed delivery is considered as Your refusal to have the Goods delivered to You. It is agreed, as an exemption to the rule above, that in such cases You are the sole responsible for any loss or damage of the Goods, since the Goods are kept according to the courier’s terms and conditions and upon Your cost.
It must be noted that We keep a special list with Clients that have either refused to have the Goods delivered to them (including the above cases of non -shown on the agreed address) or have not accepted the Goods the cost of which is above 300 Euros. Any next Order by those listed Clients is not accepted in case they have chosen the payment on delivery, whereas in cases they have chosen any other means of payment, their next Order is processed normally and in accordance to the present terms and Conditions.
For deliveries in Bulgaria, where we use the courier company ECONT, the costs are as follows:
You can pay with any of the below methods. For each Order You can choose one method of payment since a combination of the payment methods is a not an available option.
You can pay for You Order when the Products are delivered to You. You can pay cash to the Courier. You must be noted that any payment above the amount that is permissible according to tax law, cannot be paid in cash, therefore You must seek for an alternative payment method.
You can pay with VISA or MASTERCARD. All transactions are secured with RSA encryption Systems. In the secure form You must add all the relevant information (kind of the card, number, expiry date, CCV). We use Your payment card data only for the said transaction (payment of the Products). We do not keep the data related to Your card unless you have provided us with your consent for this, therefore next time You wish to pay by using the same card, You must enter Your data again. For more information about Our use of Your personal data please visit Our Privacy Policy and Cookies Policy of e-shop BSB.
You have fourteen (14) calendar days (the “Withdrawal Period”) to withdraw from the purchase of the Products though Our e-shop, without any justification given to Us, reason and/or cause.
The Withdrawal Period commences on the next day You or a third party (other than the courier) nominated by You, acquires physical possession of the ordered Products. In cases of multiply ordered Products, that are delivered to You separately, the Withdrawal Period commences on the next day You or a third party (other than the courier) nominated by You, acquires physical possession of the first ordered Product. If the Withdrawal Period expired on a weekend or an official Day Off, it is extended to the next working day.
Of course, you can return a product you have already purchased. Please follow the instructions below:
Returns are handled by the courier company ECONT.
The return shipping costs are EUR 2.50, but at the time of return, you must indicate that they are to be paid by the recipient, i.e. BSB. You do not pay a fee to the courier; we will deduct the return shipping costs from the value of the returned goods.
Return address: Bozhurishte, Sofia - region, Bozhurishte Economic Zone, 19 Simeon Petrov St., tel. +359 897 726 777, [email protected]
The above fees and return shipping costs apply ONLY to returns via ECONT courier services. For other courier services, you are responsible for paying the full return costs/fees, and e-shop BSB is not responsible for them.
Changes to the Postal Services Act of July 9, 2019 (State Gazette No. 53) stipulate that when sending international shipments, i.e., returning an item to BSB, the courier service must request your personal data: full name and personal identification number.
For hygiene reasons, our company does not accept returns of certain items such as swimsuits, leggings, bodysuits, tights, and earrings.
All purchased shoes must be tried on a soft carpet, otherwise we do not accept shoes that give us the impression that they have been used.
Products sold as a SET should be returned as a SET. We do not accept returns if both parts of the SET/COMPLETE SET are not returned.
Refunds will be made within 14 calendar days of the date we process the return, for which you will receive a credit note by email. The return period starts from the date of the credit note. If the reason for returning a product is due to a company error, the company BSB is obliged to deliver the order again to the delivery address you specified at its own expense.
Should You decide to exercise the withdrawal right as per clause 8.1 above, You must notify Us about Your decision to withdraw before the expiration of the Withdrawal Period, with a clear statement (i.e. written letter, email etc) which should send to the following contact points:
- You can return an order to our stores by making an exchange within 14 calendar days from the date of receipt of the shipment.For your convenience, you can use the SAMPLE CANCELLATION FORM, which you can also print and send to us in accordance with the above. However, the use of a cancellation form is not mandatory.
Please note that if you place an order and choose "cash on delivery" as your payment method and cancel orders more than 4 times, you will only be able to shop from our online store by paying by bank transfer, as follows: by credit/debit card.
In order to meet the deadline of the Withdrawal Period, You must submit your withdrawal order prior to the expiration of the Withdrawal Period as per above. You acknowledge and agree that your withdrawal order is considered to have reached Us on the next working day of the day You have sent it to Us with any of the way agreed to herein above.
In case You have exercised Your withdrawal right as per above, you must return the Product from the purchase of which you withdraw, without due delay and in any case within the Withdrawal Period and only in cases you wish to have your money credited with us. The deadline is deemed to have been met if you send back the Products before the end of the 14 calendar day period as set out above. In addition, the Products from which you withdraw may also be returned by you to any physical BSB store only if you wish to obtain a exchange. In the event that you do not wish for exchange, but for a refund, you must return the Products only to our Company's address set out above herein.
The burden of proof of exercising the right to withdraw as per above and in accordance to the law, is Yours.
The cost of return of the Products is undertaken by You. However, If You use ECONT as Your courier to return the Products to Us, the cost of return is 2,5 Euros within Bulgaria, in which case You do not have to pay the courier, but this amount will be deducted from the amount We will have to return to You as a result of Your withdrawal. For any other courier, You must pay directly to them the cost of return.
If you withdraw from the sales contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), while deducting the cost of returning the Products If you have used the courier ECONT as per above. We will return your money without delay and in any case within 14 days from the day We have received the Products from the purchase of which You withdraw and we will process the return, for which you will receive a credit note by email, subject to conditions agreed to in article III., 8.5 below. In case You have paid upon delivery, We will return the money n the bank account which you notify to us when exercising the withdrawal right, since by accepting the present Terms, You consent to a different way of returning your money as a result of Your withdrawal. If you have paid via credit/debit card or Paypal, Your money will be returned to the bank account used for the transaction.
We may withhold reimbursement until we have received the Products back at the same good condition as You received them, or until You have supplied Us with evidence of having them sent back, whichever is the earliest. If along with the Products from the purchase of which You withdraw You had bought other Products with a discount, You must return to Us these other products as well, otherwise the withdrawal right has not been dully exercised.
You acknowledge and agree that it is Your liability if the value of the returned products has been diminished due to Your use before and while returning them, with the exemption of the use that has been made during the normal course of actions to check the Product. it is clarified that to get your money back in case of withdrawal, the good should be in excellent condition and complete in its original packaging and accompanied by all related documents. We do not accept Products which are returned following the withdrawal and have damages, scratches, and generally they give the impression that they have been used more than what was necessary to check their suitability.
As a matter of clarity all purchased shoes must be tried on a soft carpet, otherwise We do not accept Shoes that they give Us the impression that have been used. Underwear as well as swim wear can only be tried on with the sticker on for health and hygienic reasons and be returned with the sticker on, otherwise We do not accept them and therefore the withdrawal right will be deemed not been dully exercised. Finally, all returned Products must be accompanied with all accounting documents delivered to You, otherwise the withdrawal right will not be deemed to have dully been exercised.
Also, the products returned due to withdrawal must be accompanied by all necessary documents that you received upon delivery, otherwise the Company will not receive them, since you agree that the right of withdrawal has not been legally exercised and in accordance with these Terms.
We will cover the cost of Products return and the cost of the delivery of the right Product only if the return will be by ECONT for Bulgaria, DPD for Romania, or UPS for other countries.. In case you wish another courier, You agree to bare the difference in the cost of return and new delivery between Our couriers as per above and the other courier of Your choice.
You acknowledge and agree that the replacement of the wrong or defective Product is subject to the said Product’s availability. If replacement is not feasible, We will return your money including the delivery costs You may have incurred (but not the excess cost you may have incurred in case You have used other courier that the ones We co- operate with), subject to the provisions agreed to herein below. We will return your money at no delay and no later than fourteen (14) days from the day the returned products are delivered to Us, subject to conditions agreed to in article III.8.5. You expressly agree that the replacement of Products whose order has been incorrectly executed, will take place provided that the product to be replaced is returned to our Company in the same good condition in which you originally received it. Our Company will not replace products that are dirty, damaged, or not accompanied by all the documentation (receipt, return form and/or return receipt, product identification tags) that you received from us.
The money We return, will be credited in the bank account You declare to Us when notify us about the problem.
All information provided in the Website and the e-shop are true accurate and up to date, however those warranties are subject to any technical or typographical errors that couldn’t have been foreseen or detected or have been caused due to force majeure events.
Your registration to Our Newsletter is not obligatory for the use of any of Our Services including the purchase of any of Our Products in the e-shop. However, anyone who have a purchase or opens an Account in e-shop could receive Our newsletters and advertising material in the email address that will submit when he proceeds to a purchase or opens an Account unless they state that do not agree to receive any such communication (opt out/unsubscribe). Non-Members can also register to Our Newsletter Services by submitting their email address to the in the Newsletter section on the Website. When registering to the Newsletter Service, You consent to receiving emails from Us with promotions on Our Products and Services and Products and Services provided in other Websites run and operated by Our Company.
For more information regarding Our Privacy please click HERE.
We bare no responsibility if any of Our Newsletters is not delivered to Your email, although We take all due care and reasonable efforts to this end. There may the case that Our Newsletter end up to Your spam folder, therefore please check. In case You do not wish to receive Our Newsletter any longer, or You wish to unsubscribe from Our mailing list, Please contact Us either through the Communication Form on Our Website or through the link that appears in the Newsletter We send to You.
We retain the right to advertise Our Website and Products and Services to other sites of Our choice. In some of our Ads We use Cookies that do not identify the Users personally. You can read more about Our Cookies Policy HERE.
We also retain the right to host on Our Website Ads of third parties. The Ads may contain link to website of others. BSB takes all due care and reasonable measures to ensure that the third parties Ads do not contain any material that is illegal, offensive, false or misleading and We do not host any Ads that may contain material threatening, bad worded, pornographic, alcohol, guns, virus, gambling and generally context and material that is against ethics and the law. BSB examine all Ads to be in line with our User’s community and to respect the individual’s rights. We have monitoring controls in order to trace any Ad that is against the law and the above, however, We cannot guarantee the legality or the appropriacy of the Ads, while at the same time We retain the right to decline any Ad for any reason, at Our sole discretion.
Our Website may contain links, hyperlinks and or banners that lead to other websites owned and operated by third parties. These other websites may contain information and adopt Policies that are different to Ours, therefore We bare no responsibility for the practices used by those third parties and the information provided by them. You must read and understand their Terms and Conditions and Privacy Policies before entering those websites, since We do not control it. We don’t endorse the sites we link to and We’re not responsible for their content or liable for anything that happens to you if you use them.
By using the Website and the Services herein, You agree to receive electronic communication messages by Us and that electronic communication between Us abide to all legal requirements for the written electronic communication for the purpose used. For any complaints, comments, proposal, inquiries, etc, You must contact Customer Care Department of BSB through Section “Contact Us” on the Website.
Users and Members can follow Our Company on Facebook, Linkedin, Instagram, Pinterest, Youtube (hereinafter the “Social Media), to learn about Us, check Our news, place their comments and follow Our promotional campaigns. Any Products, Service being offered by Us through the Social Media are subject to the Terms, unless otherwise agreed. Further interaction with the Social Media may enable Your access to Your Social Media accounts. We do not have any access to Your Social Media Accounts, and We do not control Your interaction with the Social Media, therefore we bare no responsibility for any action and/or omission on behalf of the Social Media. For this reason You must read carefully the terms and conditions of the said Social Media.
You have the exclusive responsibility to make proper, legal and authorized use of the Website and its Services and You bare the obligation to omit any act or action that is or considered to be illegal, unauthorized, or unethical or unfair.
You are the sole and exclusive responsible for the accuracy and legality of the provided information and data You provide to Us, as we are not obliged to examine the accuracy of the data and information provided.
You may use this Website and Services only for lawful purposes. You agree that You shall not upload, post, transmit, share or otherwise make available through, or to, the Services any content or act or omit to act that is unlawful, abusive, threatening, harmful, obscene, lewd, offensive, defamatory, or otherwise objectionable.
Any action or omission is prohibited that might (a) infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others; (b) might violate any local, European, or international law, or any rules of any securities exchange, either intentionally or unintentionally, or; (c) contains any viruses, trojan horses, time bombs, cancelbots, or any other harmful or disruptive computer code, file, or program designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; or (d) violate any personal data of other Users or ruin the Company’s and its associates reputation.
It is prohibited (a) attempt to gain unauthorized access to any information and/or personal data distributed in the Website, or any attempt to provide unauthorized access to any third party to any such information and data; (b) to access and use the website with the aim of developing any product or service that competing ours; (c) to reproduce, copy, modify, distribute, market, display, transfer, sublicense, prepare derivative work(s) or adaptation(s) based on, sell, exchange, barter, transfer, or otherwise make available in any form or by any means, except for the express limited Permitted Uses, all or any portion of the Services or any Information And Content retrieved therefrom or present, archive, cache, frame, scrape, or mirror any Information And Content from any part of the Services within another web site, except with express written permission from; (d) copy, disassemble, decompile, translate, reverse engineer or otherwise reduce the Services software or use any network monitoring or discovery software to determine the network and/or computer architecture, except as permitted by mandatory rules of applicable law that cannot be disapplied by contract
It is also prohibited to remove, disable, defeat, or change any functionality or appearance of the Services or intentionally alter the format in which data is provided by or otherwise circumvent the Services' regular interfaces to such data; or to upload, post, transmit, share, or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation, bulk e-mail, or duplicative messages.
Your connection to the website is based on Your option and choice the telecommunications supplier.
The service (including, without limitation, any content) is provided "as is" and "as available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. We and our directors, employees, agents, suppliers, sponsors and partners do not warrant that: (a) the service will be secure or available at any particular time or location; (b) the service will be will be provided without any delay, uninterrupted, virus or error free timely and secure (c) defects or errors will be corrected; (c) any content or software available at or through the service is free of viruses or other harmful components; or (d) the transfer of data will be without delays, errors.
In addition we do not warrant that: (α) the results of using the service will meet Your requirements; or (b) that the service is efficient for the purpose of use; (c) You will use the service properly and in line with the terms of use.
We are not responsible for any delays, delivery failures or any other loss or damage resulting for the transfer of data over communications networks and facilities, including the internet, whereas You acknowledge that the service and any data uploaded by You may be subject to limitations delays and other problems inherent in the use of such communications. no advice or information obtained by the service shall create any warranty.
In addition to any provision to this regard herein, to the fullest extent permitted by law, in no event shall we (nor our directors, employees, agents, partners, suppliers, content providers, licensors or resellers) be liable to You and any third party related to You, under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the service (i) for any lost profits, data loss, loss of goodwill or opportunity, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, or substitute goods or services, (ii) for Your reliance on the service (iii) for any matter beyond our or their reasonable control, even if we have been advised of the possibility of any of the aforementioned damages.
In addition we shall not be liable for any kind of loss or damage You may suffer (a) due to loss or damage to any of You data or personal record and such loss is attributed to technical errors, delays or omissions of the telecommunications networks (b) due to misconduct and misuse of the service by any authorized user and/or any third party and or any breach of applicable laws by any such party, (c) due to any event, situation, action or omission for which we have provided no guaranties (d) termination of this website and any service provided herein.
We assume no liability for any damage suffered by You including but not limited to loss of data from delays. Non deliveries, errors, systems down time, mis deliveries, network or system outages, file corruption, service interruptions, caused by the negligence of us, Your own errors, and/or omissions.
We bare no responsibility for any technical problems You may face during Your connection to the Web and also for any third party’s acts or omissions or third parties’ unauthorized access to any products, data or information provided in our Website and e-shop.
We reserve its right (a) to delay delivery of goods in cases on force majeure; (b) disrupt or stop temporarily the operation and function of the Website and the Services for technical reasons (upgrading etc.) and cannot warrant and guarantee the availability of the products ordered, however warrants and represents that it will notify You about products availability.
We have no responsibility for Your direct communication with third parties operators such as advertisers and advertising networks, and for any commercial engagement between You any such third party. In this context we bare no liability for defective goods You may gain as a present due to your interaction with our website and our Services.
The Website may contain links to third-party Websites and resources (collectively, "Linked Sites"). These Linked Sites are provided solely as a convenience to You and not as an endorsement by us of the content on such Linked Sites. We make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software, service or application found at any Linked Site. We are not responsible for the availability of the Linked Sites or the content or activities of such sites. If You decide to access Linked Sites, You do so at Your own risk. In addition, Your use of Linked Sites is subject to any applicable policies and terms and conditions of use, including but not limited to, the Linked Site's privacy policy.
We have no control and do not review any content or information that is published on our website by third parties, therefore bare no responsibility to any party due to such content or information. We are only liable for direct loss or damage caused by such content or information or its Services, however only to the extent that this loss or damage is caused due to our intention or gross negligence.
We reserve the right to terminate Your access to all or any part of the Service, with or without warning upon our sole discretion and at any time, if You fail to comply with these Terms, or we believe that you are breaching any of the Terms or have committed any crime related to the Use of the Website and the Services. Upon such Termination You shall have no right to damages since You acknowledge and accept that we use mainly automatic means to discover any such breach and non-compliance with the Terms, which are either based on software or third parties’ allegations. You cannot register to our Services again, so we keep Your data to recognize you in the future.
We reserve the right to disrupt or terminate without any reasonable cause the provision of its Services or part of it, with or without warning and no cost. We are liable only for direct damages You may suffer because of our intent to cause You damages or due to our gross negligence. To the extent permitted by law, we exclude our liability for any loss or damage due to our negligent acts or omissions. We exclude any kind of our liability for any indirect loss or damage.
You shall defend, indemnify, and hold harmless us (the so called “Indemnified Party”), our affiliates and each of our, and our affiliates employees, officers, contractors, directors, agents, suppliers and representatives from all third party liabilities, losses, claims, and expenses, including without limitation reimbursement for reasonable attorneys' fees, arising out of or related to (i) Your breach or alleged breach of these Terms of Use, (ii) failure to comply with Your obligations under these Terms of Use (iii) use or misuse of, or access to, the Service, or (iv) Your violation of any applicable law, contract, policy, regulation or other obligation, Your violation of any person’s data (personal or not) and rights including intellectual property rights, (vi) infringement or misappropriation of our IP Right. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith.
The context of this Website and any related material (photos, graphics, text, designs, etc) belong to Us and You have no right to use, download, amend, sell part of the Website and its material or as a whole without Our written permission.
Names, trade names and trademarks related to Us and Our Products and /or to third parties and their Products are protected by Intellectual Property laws. In any case their appearance in the Website does not constitute a right for Your use.
We provide You with a limited non-transferable licence to Use the Website for personal use and We do not grand You any right to our code. You are not allowed to use the Website and/or its context for commercial purposes.
Linking and Framing of Our Website is now allowed without Our permission. You are not allowed to use metatags with reference to Our brand name and brand name of Our Products. Same applies for Our trade names and trademarks.
The protection of Your personal data is governed by the terms of the Privacy Policy and the relevant provisions of both Bulgarian -and European and international law on the protection of the individual from the processing of personal data, as well as the Decisions of theCommission for Personal Data Protection in Bulgaria.
The use of your personal data is subject to our Personal data protection policy.and the provisions of applicable law. For more information about the data we collect, processing activities, and your rights in relation to your personal data, please visit our Personal data protection policy.
We acknowledge the importance of having Your personal data and Your online transactions secured, therefore we take all necessary measures and adopt the most modern and advanced methods in order to ensure maximum safety for You. All information related to your and constitute Your personal data and all transactions related to You are secure and confidential. Security of our e-shop is achieved with the measures we have taken to ensure the confidentiality of Your transactions in e-shop, as described in both of payment clause and below.
The passwords used to identify You are two: username (username) and a personal identification number (password), that each time You enter, they provide You with secure access to your personal data.
The confidentiality of Your data and transactions is obvious. All information transmitted by the You in e-shop are confidential and the Company has taken all necessary steps to use them only to the extent necessary for the provision of the Service. Some of the measures adopted by us are the following:
These Website Terms and Conditions set out the entire agreement between You and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
The failure of a Party to exercise any right or remedy under this Agreement or enforce strict performance of any right by this Agreement shall not be deemed to be a waiver of that right, nor operate to bar the exercise or enforcement of it at any time or times thereafter. If any part of this Agreement by any reason becomes invalid, illegal or unenforceable to any extent, this term will not affect any other provision of this Agreement or any other Agreement.
If any part of this Agreement by any reason becomes invalid, illegal or unenforceable to any extent, the parties shall in such a case negotiate in good faith in order to interpret, construe or perform such provision to the extent reasonably required to render the same valid, enforceable and consistent with their original intentions as expressed in this Agreement and/or make such provision void to the extent it is held to be invalid or unenforceable and/or retain such provision in effect to the extent that it is not invalid or unenforceable and/or avoid such invalidity or unenforceability to affect any other provision of this Agreement or any other Agreement between the Parties.
The validity and performance of these Website Terms and Conditions and any matter that arise out of Your use of this Website or arising out of a Sales Contract in the e-shop, shall be governed by the Bulgarian Laws and the parties submit to the exclusive jurisdiction of the Courts of Athens in the event of legal proceedings arising from any dispute.
As consumers, You can seek protection by Alternative Dispute Resolution Authorities that are abide to qualitive criteria for any kind of dispute that may arise between us.
Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation procedure based on voluntary participation. It is carried out by conciliation commissions. As a consumer in Bulgaria, you have two options:
You can contact BSB's Customer Service Department using any of the communication methods we offer, which you can find in the "Contacts" section of the website, namely: by calling +359 897 726 777 or by email: e-mail: [email protected], stating your name and order number.
Annex No. 6 to Article 47, paragraph 1, item 8 and Article 52, paragraphs 2 and 4 of the Consumer Protection Act
STANDARD FORM FOR EXERCISING THE RIGHT TO WITHDRAW FROM THE CONTRACT:
(fill in and send this form only if you wish to withdraw from the contract)
- To (the name of the trader, address and e-mail address are to be filled in by the trader): "B&F Bulgaria Limited" Ltd., with UIC 206795073, with registered office and address of management in Sofia, postal code 1172, Izgrev district, 14 Sv. Pimen Zografski Street, floor 3, office 5, VAT number: BG206795073, tel. +359 897 726 777, e-mail: [email protected]
- I/we* hereby notify that I/we* withdraw from the contract concluded by me/us* for the purchase of the following goods*/
(description of goods)
……………………………………………………………………………………………………………………
- Ordered on* …………………… / received on* ……………………………
I/we* also guarantee and declare that:
- Name of consumer(s) …………………………………………
- Address of consumer(s) …………………………………………………..
- Signature of the consumer(s) ……………………………………………………………..
(only if this form is on paper)
- Date ………………………….
* Delete as appropriate.
The delivery methods, conditions of sale and delivery points will be updated when you change the country.
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