Want to make a return? No problem! You can do so just by following the guidelines below.
Make sure you do not exceed 14 days from the day you received the product. Return the product in perfect condition and original packaging with all special labels (signs), return form and receipt.
When returning a product, you can request a refund of the amount paid for it. You can directly return the goods to the courier company ECONT, as the cost of return is BGN 5.00 If you choose this service, you pay nothing to the courier, but you should note that it is at the expense of the recipient, i.e. the company BSB. We will deduct the cost of the returned goods. Changes to the Law on Postal Services from 07/09/2019 (No. 53) regulate the sending of international shipments, i.e. returning an item to BSB courier service to require your personal details: three names and unified civil number.
1. You are liable on a full refund through the online store (Both International & National Returns).
Refund is valid for:
There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
Your package inside should contain a. The returning product. b. The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item, including sale items back to your original payment method (shipping costs are excluded from the refund). c. Attach your receipt.
To return your product please mind the following:
*International customers are liable only for the Refund option. However, if you would like a different size or color, please return your unwanted item and place a new order.
Make your changes online by sending your parcel back to the company. Your package inside should contain a. The returning product b. The return form enclosed, filled with the required information and c. your receipt
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ''Cash upon Delivery'' as the payment method while in the ''Comment'' section write the word ''Change''. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements, for which BSB shall bear no liability.
In order to perform your right of withdrawal, you need to fill in and sent us the special 'return form' that you can find here. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company's error, BSB undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 2-4 working days, for returns within Bulgaria via ECONT couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we will receive the returned product, we will immediately process your request and notify you via e-mail about the processing of said request. In an attempt to provide the best possible customer service, BSB enables you to submit online any complaint by filling in the relevant contact form that you can find here.
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted.
All products returned to the BSB’s storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
Also be reminded that:
All parcels must be sent back to the following address:
Dianabad, 14 Sveti Pimen Zografski str., floor 3, ap. 5
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