• View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price. After selecting your product(s) and you are at the cart section, press the CHECKOUT button.
• If you would like to process your order you can do so by either registering, logging into your account or simply checking-out as a guest.
• Fill in shipping information and billing information.
• Select the payment method, accept the terms of use and complete your order.
• Upon successful completion you will see a summary of your order and you will receive a relevant email.

There are three alternative methods of payment for purchasing products from our online store:

• Cash on delivery: Payoff is done simultaneously with the receipt.

1. For orders above 100 lv there is no additional charge.
2. For orders under 100 lv there is additional charge 9 lv including VAT.

• Credit card or debit card: Your card will be charged, if approved, after the commencement of sending the desired product. 

BSB has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.bsbfashion.com uses the SSL protocol to secure online business transactions. In this way, all personal information such as credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. BSB certificate has been authorized by VeriSign, the leading provider of the most trusted solution for online security.SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers.

Yes. You can cancel your order as long as its status allows you to. This means that you are allowed to make your cancellation on the next 2-3 hours after your initial purchase. If you do wish to cancel it please email us about your request on customercarebg@bsbfashion.com

If you have any problem regarding your order, please contact us in the following ways:

• By using our contact form that you can find here
• By calling us at +359897726777  (from Monday to Friday, 09:00 – 18:00)
• By sending us an e-mail at customercarebg@bsbfashion.com

In this case you need to make a new order.

Unfortunately, although our systems showed available stock at the time you placed your order, the synchronization of the system probably was not complete. As a result, there was no physical stock for the order to be shipped. Although this does not happen often, when it does, the order has to be canceled if no replacement is found.

1. Free shippment for purchases over BGN 100.
2. For purchases less than BGN 100, the transport costs are BGN 9.
3. Delivery takes place within 2-4 working days.

In case delivery is delayed by more than the expected time, as set, you need to contact us via e-mail at  customercarebg@bsbfashion.com.com or call us at  +359897726777 (from Monday to Friday, 09:00 – 18:00) and we will proceed to solve the problem.

BSB enables you to return a product within 14 working days of receiving it by filling in the special return form you will find in the package of your order. If you need to return a product, you can use the following options:

• Refund of money Refund of money shall be made within a period of 8-10 working days from the date we receive your returned order by crediting the credit card or Paypal account you used for payment or the bank account you will specify in the return form. (Please select the Refund of money option from the special 'Return Form') Attention:
  • As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
  • For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings. All products returned to the BSB’s storage room undergo meticulous quality control.
  • Returns are accepted at: 
    Metrica EOOD - B AND F BULGARIA LTD
    Bozhurishte 2227, Sofia - region, Bozhurishte Economic Zone, 19 Simeon Petrov Str.
    +359897726777