GENERAL TERMS:

The website www.bsbfashion.com includes an electronic store, the online presence of the company BSB FASHION S.A., a limited liability company, established and operating in accordance with Romanian legislation, with its registered office in the Municipality of Bucharest, Splaiul Unirii no. 108, et. 2, Sector 4, registered at the Trade Registry Office next to the Bucharest Court under no. J40/16927/11/12/2003, unique registration code 15985244.

BSB Fashion strives to provide a high standard of service to its customers on a daily basis. The online store represents the beginning of a form of communication between the company and its customers. In addition, this store is intended for all Internet users who want not only to receive direct information about the company's products, but also to make a purchase, by remote online ordering, provided that this company has enough stock.

BSB pays attention to its customer service, which consistently operates in a responsible manner regarding the conduct of its business, establishing trust between the company and its customers.

  These Terms fully comply with Romanian and European legislative provisions; users acknowledge the company's right to modify any provisions of these Terms, to the extent that such modification will not affect the legal obligations of any of the parties.

Website users acknowledge that they have read the Terms & Conditions, agree with them and undertake to comply with them.

We believe that we have an obligation to inform our customers correctly and constantly. For this reason, we would like to make the following topics known regarding the use of our website:

PROTECTION OF PERSONAL DATA

In order to carry out any transaction through the BSB store and to place any order for the company's products, you will be required to provide personal data. When you place an order, you will be asked to provide your full name, delivery address, telephone number, email address and, if you choose to use a credit card as your payment method payment, you will be asked to provide your card number, expiration date, and 3-digit security code.

Our company will process this data in accordance with the provisions of the applicable laws and regulations regarding Personal Data Protection and Confidentiality, including European legislation - Regulation (EU) no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR); Law no. 190/2018 on measures to implement the Regulation - to complete the order placed by our customers and will not disclose, publish or sell this data to third parties, unless a legal procedure is initiated regarding the withdrawal of confidentiality, or in accordance with other obligations arising from the national implementation of Directive no. 24/2006 regarding the retention of data generated or processed in connection with the provision of publicly accessible electronic communications services or public communications networks and amending Directive 2002/58/EC - European Parliament and Council of the European Union.

Your personal details will be disclosed to the relevant bank (ie credit card number) and will be DELETED from our database immediately after your order has been completed, thus ensuring a higher level of security.

SECURITY

The website www.bsbfashion.com uses Eurobank's SSL protocol for online transactions. In this way, all credit card information is encrypted so that it cannot be read or changed while it is being transferred over the Internet.

The Secure Sockets Layer (SSL) protocol is now a global Internet standard for certifying websites to Internet users and encrypting data between Internet users and web servers. An SSL-encrypted communication requires that all information exchanged between a client and a server be encrypted by the sender's software and decoded by the recipient's software; In this way, personal data is protected while it is transferred over the Internet. In addition, all information sent via the SSL protocol is protected by a mechanism that automatically checks whether this data has been modified while being transferred.

THE AUTHORITY RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA

  In accordance with the provisions of Regulation Regulation (EU) no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such

data storage and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR); Law no. 190/2018 regarding measures to implement the Regulation, hereinafter referred to as the General Data Protection Regulation, the National Supervisory Authority for the Processing of Personal Data - is responsible for monitoring the application of the law, in order to protect the fundamental rights and freedoms of natural persons in regarding the processing and in order to facilitate the free movement of personal data within the Union.

ANSPDCP contact details:

https://www.dataprotection.ro/

G-ral Blvd. Gheorghe Magheru 28-30
Sector 1, postal code 010336
Bucharest, Romania+40.318.059.211

SALE OF PRODUCTS

Product features and other details are available online and you can find any related information by following the search guide provided on our sites and clicking on the product name.

ORDERING PRODUCTS AND CONSUMER PROTECTION

Making an order through the e-shop represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer, which is governed by the legal framework of OG no. 34/2014 regarding the rights of consumers in contracts concluded with professionals, as well as for the modification and completion of some normative acts.

You can place an order considered valid in our store, on the condition that you are a legally capable person according to the Civil Code (full exercise capacity begins on the date when the person becomes of age) and you are not under legal guardianship regarding entering into sales contracts. Also, representatives of legal entities can place orders; our company reserves the right to request from supervisors or guardians any additional information regarding orders placed by persons unable to do so.

PROCEDURE FOR PLACING AN ORDER THROUGH THE E-SHOP:

The buyer can place an order on the website, by adding the desired products to the shopping cart, and then complete the order by paying through one of the expressly indicated methods. Once added to the shopping cart, a product is available for purchase as long as there is stock available for it. Adding a product to the shopping cart, in the absence of completing the order, does not entail the registration of an order, implicitly neither the automatic reservation of the product. You must fill in the special form with the necessary data to conclude the distance sales contract.

You must also accept the Terms of Sale Agreement and Terms of Use by clicking the "ACCEPT" button as displayed online for all users of our site. It is important that you must specify a valid phone number and email address. For new customers, it is also possible to confirm the order by phone. If the phone number is not valid, or you repeatedly do not answer our calls, the order will be cancelled.

PAYMENT METHODS:

To facilitate payment for those who want to buy products from our store https://www.bsbfashion.com/ro offers the following payment methods:

Online card payment.
 

The withdrawal of the amount from the credit card takes place on the date when the procedure for shipping the products begins. Our website, https://www.bsbfashion.com/ro , has taken all necessary precautions regarding the security of your credit card transactions, and all credit and debit card holders are subject to validity control.

It is important that you must specify a valid phone number and email address.

Cash on delivery.
Pay when you receive the ordered products.

Before completing the order, our company informs consumers about the identity and address of the suppliers, the substantial characteristics of the product, the price, the quantity, the shipping costs, the payment method, the delivery method, the duration and price of the offer, if applicable, and the right of withdrawal .

Upon submitting the order form, consumers receive a copy of the order online that they can save.

All prices displayed in the product lists are expressed in RON (RON) and include VAT; https://www.bsbfashion.com/ro reserves the right to change prices without notice to consumers.

METHOD - TIME - DELIVERY COST

We deliver our products through the courier company DPD Courier. Delivery time is 4-6 working days

Shipping is free for orders over 250 lei. For orders under 250 lei, a transport fee of 19 lei applies.

CONSUMER RIGHTS

WITHDRAWAL

According to the provisions of GEO no. 34/2014 regarding consumer rights in contracts concluded with professionals 

ii, as well as for the modification and completion of some normative acts, you have the right to return the order in whole or in part within 14 working days from the date you received it, without having the obligation to inform us about the reason for returning your order.

To exercise your right of withdrawal, you must complete and send us the special return form that you receive electronically to the email address provided in the order form. You must return the product in the perfect condition in which you received it, i.e. including the special marks (labels) of the product and by confirming that the special marks of the product have not been removed. Returns will only be accepted after receiving the product(s) and checking their condition.

In case of refund of the value of a product - depending on the method you chose to pay and how you returned the product - the payment refund will be completed within 5-8 working days, a maximum of 14 working days from the date of receipt of the product by we. BSB undertakes to bear the return costs, but the customer has the obligation to notify BSB of this situation, so that the related procedure can be carried out. When you send a product back to us, our company will receive it within 1-2 working days, if you ship via DPD, making the return using your original order details - and the costs will be borne by BSB . If you choose another courier service, we cannot guarantee any delivery time for the products you return to us. Also, delivery costs due to you choosing a different way to return the products than the standard DPD (where your original order details exist) will be your responsibility and cannot be refunded afterwards. We recommend that you do not initiate the return of your products using other courier companies as you will not be able to recover the cost you will pay to the courier to ship the return to BSB.

When we receive the returned product and after quality control, we will immediately process your claim and refund the amount. In an effort to provide the best customer service, BSB allows you to submit any complaint online by completing the contact form.

PRODUCT WARRANTY AND AVERAGE DURATION OF USE

The average duration of use of the marketed product coincides with the term of the commercial guarantee, namely 14 calendar days from the date on which the products were received.

CANCELLATION OF AN ORDER

If you want to cancel your order, please contact us by phone on the number displayed on the website or by e-mail using the Contact section.

REPLACEMENT OF A PRODUCT

Replacing one product with another is not possible through the online store. In this case, the unwanted product will be returned for a refund and a new order will be placed with the desired product.

If consumers wish to change the size or color, they should contact the company for details.

RETURN OF PRODUCTS

The product must be in its original packaging and in the same perfect condition in which it was received, including the special marks (labels) of the product.

When you return an order, you must complete and send us the "return form" that you receive by email in electronic format, within the exclusive period of fourteen (14) calendar days from the date on which the order reached you .

In accordance with art. 16 of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, for reasons of hygiene and for your safety, our company will not accept the return of some items after they have been unsealed - such as swimwear, leggings, underwear and earrings.

All products returned to the BSB storage room go through a meticulous quality control.

For your convenience, we recommend that you carefully check your order upon delivery and the condition of the product received, as well as whether the product package is intact, so as to detect any errors.

If you wish to return the purchased products, you must send the products to be returned to the following address:

STREET NO. 3, POSTAL NO. 14, TARLA 102, PLOT 388/26

Ding Communications

Smoke, Ilfov county

*please mention on awb: BSB return

Postal code: 040039

Phone number: 021 3208808

Email: customercarero@bsbfashion.com

Miscellaneous

The content, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on https://www.bsbfashion.com/ro, are the exclusive property of https: //www.bsbfashion.com/ro, all rights obtained in these being reserved for him 

meaning directly or indirectly (through licenses for use and/or publication).

The Buyer/User can at any time change their option regarding the agreement given to the Seller for commercial communications containing general and thematic information including information about offers or promotions.

Force majeure: If for reasons of force majeure (unforeseeable event, beyond the control of the parties and which cannot be avoided) we are unable to deliver the products within the stipulated time, we will contact you by email to confirm whether you want the delivery of your order. or not, in the mentioned Conditions. BSB will not be responsible for any situation that arises through no fault of its own and will do everything possible to provide the best service.

https://www.bsbfashion.com/ro reserves the right to modify or renew the Terms and Conditions. The company undertakes to update this text for any modification or addition to the Terms.

applicable law

The distance contract concluded between the Seller and the Buyer via https://www.bsbfashion.com/ro is subject to Romanian law. Any disputes arising between the Seller and the Buyer will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.