F.A.Q.

• View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price. After selecting your product(s) and you are at the cart section, press the CHECKOUT button.
• If you would like to process your order you can do so by either registering, logging into your account or simply checking-out as a guest.
• Fill in shipping information and billing information.
• Select the payment method, accept the terms of use and complete your order.
• Upon successful completion you will see a summary of your order and you will receive a relevant email.

BSB has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.bsbfashion.com uses the SSL protocol to secure online business transactions. In this way, all personal information such as credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. BSB certificate has been authorized by VeriSign, the leading provider of the most trusted solution for online security.SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers.

There are several possible reasons for your credit card to be declined; in this case you need to contact your bank for more information.

In this case you need to make a new order.

In this case you need to contact us by sending us an e-mail l (customercare@bsbafshion.com)in order to resolve the problem.

For deliveries within Greece, BSB uses Geniki Taxidromiki courier service. For deliveries abroad, service is carried out by UPS couriers.

For delivery within Greece, after completing your order, you will receive an informative e-mail confirming that your order has been completed successfully. For delivery abroad, consumers can track their order through the tracking number provided to them via e-mail by UPS couriers after the completion of their order. To track your order press here.

If you are out when merchandise arrives at the shipping address, both Geniki Taxidromiki couriers in Greece and UPS couriers abroad will attempt to deliver your order two more times on the following working days. If your order finally fails to be delivered, then it will automatically return to us and we shall contact you again.

BSB enables you to return a product within 14 working days of receiving it by filling in the special return form you will find in the package of your order. If you need to return a product, you can use the following options:

• Crediting of account The account you created on our online store will be credited with an amount equal in value to the product you returned so that it can be used for another purchase. Credit will be activated when we receive your returned order and you will be notified via e-mail. (Please select the Credit option from the special 'Return Form'). This method applies only for Greece.
• Refund of money Refund of money shall be made within a period of 5-6 working days from the date we receive your returned order by crediting the credit card or Paypal account you used for payment or the bank account you will specify in the return form. (Please select the Refund of money option from the special 'Return Form') Attention:
  • As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
  • For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings. All products returned to the BSB’s storage room undergo meticulous quality control.
  • Returns are accepted solely and exclusively at the company's head office located at: BSB, 10th Km Athens-Lamia National Road, Nea Philadelphia, PC 143 42.