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RETURNS

RETURN POLICY

Want to make a return? No problem! You have two options:

  1. You are liable to make changes to the same or another product in store.

Make your changes in any of our corporate BSB stores with your product and proof of purchase.

  • Items must be in original condition with their price tags on and be accompanied with the sales receipt.
  • You can only exchange the product with a new one, change the size or pick something different. Refund is not an option for in store interactions.
  • Physical presence is required for the exchange.

 

  1. You are liable on a full refund through the online store.

Your package inside should contain a. The returning product. b. The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item; including sale items back to your original payment method, (shipping costs are excluded from the refund). For credit/debit card payments, the refund will take place directly on your account, for cash upon delivery payments, the refund will take place in the back account you will fill into your return form. c. Attach your receipt.

You can send your parcel back at you own cost with any carrier service you wish.

There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.

Just be reminded that:

  • Returns can be accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on, the receipt of the order and the special return form enclosed.
  • The refund process usually takes 8-10 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In the case that the product is found faulty, the customer will be contacted and the refund or change will not be possible.

 

All parcels must be sent back to the following address:

Str: Splaiul Unirii no 108, floor 2, apartment 3, room A2

Bucharest, 4’ th district

Postal cod: 040039

Phone Number: +40213208808,

Fax Number: +40213208809