Want to make a return? No problem! You have two options:
1. You are liable to make changes to the same or another product in store.
Make your changes in any of our corporate BSB stores with your product and proof of purchase.
2. You are liable on a full refund through the online store.
Your package inside should contain a. The returning product. b. The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item; including sale items back to your original payment method, (shipping costs are excluded from the refund). For credit/debit card payments, the refund will take place directly on your account, for cash upon delivery payments, the refund will take place in the back account you will fill into your return form. c. Attach your receipt.
You can send your parcel back at you own cost with any carrier service you wish.
There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
3. In store Returns - Valid for online shop only
You can now return articles in any BSB store in Romania. You will need the invoice and the return form. ATTENTION! You will not be refunded in cash in the store. You will be refunded in the bank account you fill in the return form, just like in the procedure above! Physical presence is required for the return! When you return the articles you will fill in a document which proves this fact! You will receive a copy!
Just be reminded that:
All parcels must be sent back to the following address:
Str: Splaiul Unirii no 108, floor 2, apartment 3, room A2
Bucharest, 4’ th district
Postal cod: 040039
Phone Number: +40213208808,
Fax Number: +40213208809