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FREE SHIPPING & DELIVERY ON ORDERS ABOVE 350 LEI

F.A.Q.

How do I place an order?

  • View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price. After selecting your product(s) and you are at the cart section, press the CHECKOUT button.
  • If you would like to process your order you can do so by either registering, logging into your account or simply checking-out as a guest.
  • Fill in shipping information and billing information.
  • Select the payment method, accept the terms of use and complete your order.
  • Upon successful completion you will see a summary of your order and you will receive a relevant email.

Which are the payment methods?

We offer the following payment methods

  • Cash on product delivery. In this case, the customers will be charged the amount of 15LEI (shipping cost) + 3LEI (VAT is included).
    • Payment via Credit or Debit card (Visa, Euroline, Mastercard, Diners).
      • Paypal

Are transactions secure?

BSB has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.bsbfashion.com uses the SSL protocol to secure online business transactions. In this way, all personal information such as credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. BSB certificate has been authorized by VeriSign, the leading provider of the most trusted solution for online security.SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers.

Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to. This means that you are allowed to make your cancellation on the next 2-3 hours after your initial purchase. If you do wish to cancel it please email us about your request on customercare@bsbfashion.com.

Why has my credit card been declined?

There are several possible reasons for your credit card to be declined; in this case you need to contact your bank for more information.

Where should I head to if there is a problem with my order?

If you have any problem regarding your order, please contact us in the following ways:

  • By using our contact form that you can find here
  • By calling us at +40 0213208808 (from Monday to Friday, 09:00 – 17:00)
  • By sending us an e-mail at customercare@bsbafshion.com

Can I add a product to the order I have just placed?

In this case you need to make a new order.

What should I do if a product is missing from my order?

In this case you need to contact us by sending us an e-mail l (customercare@bsbafshion.com)in order to resolve the problem.

What should I do if I receive a product I did not order?

In this case you need to contact us by sending us an e-mail at customercare@bsbafshion.com in order to resolve the problem.

You confirmed my order but I have now received an e-mail saying that a certain product is out of stock. Why did that happen?

Unfortunately, although our systems showed available stock at the time you placed your order, the synchronization of the system probably was not complete. As a result, there was no physical stock for the order to be shipped. Although this does not happen often, when it does, the order has to be canceled if no replacement is found.

Which couriers do you use for deliveries?

For deliveries within Romania, BSB uses Cargus courier service.

How long will it take to receive my order and what are the shipping costs?

Delivery is carried out within 3-6 working days and the relevant cost amounts to 12LEI (VAT is included)..

  • Note: For full details on delivery countries and shipping rates, please click here
  • Note:All orders filled before 12:30 p.m. (Greek local time) shall be processed by us on the same day; any orders filled after the aforementioned time, shall be processed by us on the next working day. Any orders filled on Friday before 12:30 p.m. (Greek local time) and throughout the weekend, shall be processed on Monday.

    Can I track my order?

    As soon as your order is shipped, you will receive an e-mail with your tracking number.

    What should I do if my delivery is delayed?;

    In case delivery is delayed by more than the expected time, as set, you need to contact us via e-mail at customercare@bsbafshion.com or call us at +40 0213208808 (from Monday to Friday, 09:00 – 17:00) and we will proceed to solve the problem.

    What happens if I am out when my order is delivered?

    If you are out when merchandise arrives at the shipping address, Cargus couriers will attempt to deliver your order two more times on the following working days. If your order finally fails to be delivered, then it will automatically return to us and we shall contact you again.

    Is VAT included in price?

    VAT on all products is included in the price stated.

    What is your returns policy?

    BSB enables you to return a product within 14 working days of receiving it by filling in the special return form you will find in the package of your order. If you need to return a product, you can use the following options:

    • Crediting of account The account you created on our online store will be credited with an amount equal in value to the product you returned so that it can be used for another purchase. Credit will be activated when we receive your returned order and you will be notified via e-mail. (Please select the Credit option from the special 'Return Form'). This method applies only for Greece.
    • Refund of money Refund of money shall be made within a period of 8-10 working days from the date we receive your returned order by crediting the credit card or Paypal account you used for payment or the bank account you will specify in the return form. (Please select the Refund of money option from the special 'Return Form') Attention:
      • As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
      • For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings. All products returned to the BSB’s storage room undergo meticulous quality control.
      • Returns are accepted solely and exclusively at the company's head office located at: Str: Splaiul Unirii no 108, floor 2, apartment 3, room A2, Bucharest, 4’ th district, Postal cod: 040039, Phone Number: +40213208808, Fax Number: +40213208809.

    Are there any charges for returns?

    If the reason for returning a product lies with a company's error, BSB undertakes to deliver order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 3-5 working days. As soon as we receive the returned product, we will immediately process your request and notify you via e-mail/phone about the processing of said request. In an attempt to provide the best possible customer service, BSB enables you to submit online any complaint by filling in the relevant contact form that you can find here.