Want to make a return? No problem! You can do so just by following the guidelines below.
1. You are liable on a full refund through the online store (Both International & National Returns).
Refund is valid for:
There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
Your package inside should contain a. The returning product. b. The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item, including sale items back to your original payment method (shipping costs are excluded from the refund). c. Attach your receipt.
To return your product please mind the following:
*International customers are liable only for the Refund option. However, if you would like a different size or color, please return your unwanted item and place a new order.
2. You are liable to make changes to the same or another product in store (Returns within Greece only).
Make your changes in any of our corporate BSB stores with your product and proof of purchase. For franchise stores you may have to contact the store you want to make the change, for information and confirmation. No changes are made to BSB stores within multi-brand customers and shop in shop.
3. You can also make changes to the same or another product through our online store (Returns within Greece only).
Make your changes online by sending your parcel back to the company. Your package inside should contain a. The returning product b. The return form enclosed, filled with the required information and c. your receipt.
Return (for e-shop orders) via Svuum:
As long as you have placed an order in our online store, you can proceed to a change at the e-shop. In the package you received, you will find a returning form with your order information.
The returning product(s) must be in excellent condition with all labels and tags attached. The packaging must be firm, for prevention of any possible transportation damage
For Greece, the finance charge is 1,5€, this charge will be added in your total payment amount and you will have to pay at the time you receive your order. You don’t have to pay the courier center when you'll give the package for the return. If you choose a different courier center, you will be charged with the total returning cost, which you will pay at the courier center when you return the package.
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ''Cash upon Delivery'' as the payment method while in the ''Comment'' section write the word ''Change''. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements, for which BSB shall bear no liability.
WITHDRAWALYou have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
RIGHT OF REPLACEMENTThe company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company's error, then the company shall bear the relevant return cost. (Options for return: a) crediting of account b) refund of money
DETAILED GUIDE ON PRODUCT RETURNS
All products returned to the BSB’s storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
Also be reminded that:
All parcels must be sent back to the following address:
Commercial and Garment GROUP
10o KM ATHENS-LAMIA NATIONAL ROAD
143 42 N.PHILADELPHIA,ATHENS,GREECE
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