Want to make a return? No problem! You can do so just by following the guidelines below.
Make sure you do not exceed 14 days from the day you received the product. Return the product in perfect condition and original packaging with all special labels (signs), return form and receipt.
When returning a product, you can request a refund of the amount paid for it. You can directly return the goods to the courier company ECONT, as the cost of return is BGN 5.00. If you choose this service, you pay nothing to the courier, but you should note that it is at the expense of the recipient, i.e. the company BSB. We will deduct the cost of the returned goods. Changes to the Law on Postal Services from 07/09/2019 (No. 53) regulate the sending of international shipments, i.e. returning an item to BSB courier service to require your personal details: three names and unified civil number.
1. You are liable on a full refund through the online store (Both International & National Returns).
Refund is valid for:
There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
Your package inside should contain a. The returning product. b. The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item, including sale items back to your original payment method (shipping costs are excluded from the refund). c. Attach your receipt.
To return your product please mind the following:
*International customers are liable only for the Refund option. However, if you would like a different size or color, please return your unwanted item and place a new order.
Make your changes online by sending your parcel back to the company. Your package inside should contain a. The returning product b. The return form enclosed, filled with the required information and c. your receipt
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ''Cash upon Delivery'' as the payment method while in the ''Comment'' section write the word ''Change''. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements, for which BSB shall bear no liability.
WITHDRAWALYou have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
RIGHT OF REPLACEMENTThe company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company's error, then the company shall bear the relevant return cost. (Option for return: refund of money
DETAILED GUIDE ON PRODUCT RETURNS
All products returned to the BSB’s storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
Also be reminded that:
All parcels must be sent back to the following address:
Krasno Selo, 15 Tsar Boris III boul., floor 1, ap. office 1
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