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F.A.Q.

1. What is the BSB Rewards program?

BSB Rewards is the exclusive privilege program of BSB.

2. What are the privileges of BSB Rewards members?

As a member of BSB Rewards you will enjoy unique and exclusive privileges, such as:
• Collection of points from any of your purchases at BSB stores and online
• Exclusive offers that help you earn even more points
• Updates on new collections and competitions
• Tips on the latest trends
• Exclusive competitions
• Access to discounts and offers before anyone else
• New collection sneak peeks
• Delivery of the lookbook directly to your home

3. How do I become a member?

BSB Rewards includes all BSB stores in Greece as well as the online store www.bsbfashion.com. You can become a member:
A) By filling out your details on special tablets designed for this purpose, within any BSB physical store.
B) by filling out the registration form at BSB Rewards that you can find at www.bsbfashion.com.

4. How do I collect points:

As a member of the BSB program, you earn points from your very first purchase, from your transactions at the store (shop in shop stores are excluded) and eShop as follows:
o for every 1 € of purchased products, 10 points for non-discount products
o for every 1 € of purchased products, 5 points in discount products.
Furthermore:
o 500 points automatically become yours upon completion of your registration
o Gift points every year on your birthday.
o Gift points on special events.

5. Is there a cost for participating in BBS's reward program?

Absolutely no, participation in the BSB Rewards program is completely free of charge!

6. Can I have more than one account?

Each member is unique and has the ability to enjoy special and exclusive privileges, while each member's account is strictly personal. This is why you can not maintain more than one account.

7. Can I transfer my account to a third person?

The membership account is strictly personal and can not in any way be transferred to a third party.

8. If we are friends and buy products with a BSB Rewards account, how are points credited?

Each member's account is unique and strictly personal. As a result, the points are credited to the account of the member to which it belongs at the particular moment of the relevant purchase.

9. If I make more than one purchase in a day how many points do I earn?

You earn points for every purchase you make. The more you buy the more you earn.

10. What do I need to do when shopping to earn points?

Once you have successfully registered in the BSB Rewards program, you must indicate before each purchase the number of the mobile phone you stated when registering. In this way, the points will automatically be credited to your account.

11. How do I redeem the points I earn?

Once you have completed the required number of points, you can redeem your points as follows:
• at 4,000 points you receive a 10 € discount
• at 6,000 points you receive 20 € discount
• at 8,000 points you receive a 30 € discount
• at 12,000 points you receive a 50 € discount
Once you have collected the necessary points, when you visit the BSB store (shop in shop stores are excluded), please indicate - if you wish - the amount you wish to redeem with your purchase.
If you choose to redeem, the points required - in accordance with the above scale - to obtain the discount are automatically deducted from your account. Points can be redeemed at any BSB physical store in Greece.

12. How do I use my discount?

The rebate can be redeemed at any physical store of BSB (shop in shop stores are excluded), for a purchase equal to or greater than the value of the discount. In physical stores, whenever you want to use the available discount, you inform the cashier and the value is automatically deducted from the amount of your purchase.

13. What happens with my points if I want to change a product?

In case you want to change any product, at the time of your transaction you will be credited or charged the points corresponding to the difference in the value of the particular products. For example, if you want to return a product for which you paid 50 € and want to change it to get a product worth 70€, your account will be credited with the difference of 20 €, i.e. 200 points.

14. How long are the points retained?

Your points are deleted after 18 months from the last transaction using your mobile phone number and provided that within 18 months you have not made any other transaction as a BSB Rewards member. However, you do not have to worry - we will notify you whenever your points are near their expiry!

15. My account has an expiration date?

Once your account is activated, you are automatically a member of the BSB Rewards program. Your account has no expiration date unless the program is cancelled or you wish to unsubscribe at any time.

16. I have changed my mobile phone number, address, email, or other contact information. What should I do;

You have the ability at any time to alter any personal information you have entered while registering. This is done in the following ways:
1. Through your personal account at www.bsbfashion.com.
2. Through the members' Helpline, by calling 210 3003860 (local call charges apply, Monday-Friday 09:00-21:00 and Saturday 09:00-20:00, excluding public holidays).

17. Where can I find out about the points I have collected?

You have the opportunity to learn about the points you have collected:
1. Through your personal account at www.bsbfashion.com.
2. Through the members' Helpline, by calling 210 3003860 (local call charges apply, Monday-Friday 09:00-21:00 and Saturday 09:00-20:00, excluding public holidays).

18. If I do not wish to be a member of BBS REWARDS, how can I cancel my account?

If you wish to cancel your BSB Rewards account, you will have to request your deletion by contacting the members' Helpline: 210 3003860, (local call charges apply, Monday-Friday 09:00-21:00 and Saturday 09:00-20:00, excluding public holidays).