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RETURNS

RETURN POLICY

Want to make a return? No problem! You can do so just by following the guidelines below.

1. You are liable on a full refund through the online store (Both International & National Returns).

Refund is valid for:

  • All orders within Greece
  • All international orders
  • All orders placed with Credit/Debit card or PayPal for Cyprus (the refund option is not available for cash upon delivery orders)

There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.

Your package inside should contain a. The returning product. b. The special return form enclosed in the first parcel received, filled with the required information. We will refund the price you paid for your item, including sale items back to your original payment method (shipping costs are excluded from the refund). c. Attach your receipt.

To return your product please mind the following:

  • The returning product(s) must be in excellent condition with all labels and tags attached
  • The packaging must be firm, for prevention of any possible transportation damage
  • Shipments via Geniki Tachidromiki courier service are charged with 1,5€ for all domestic returns and 3,5€ when returning from Cyprus
  • The pre mentioned charge is not directly payable on the courier service at the package drop point, as it is to be deducted from your refund or exchange upon package arrival.
  • The above charges apply ONLY for returns through Geniki Tachidromiki courier services. For other courier services you are responsible of paying the full cost/charge of your return and BSB has no liability upon that.

 

*International customers are liable only for the Refund option. However, if you would like a different size or color, please return your unwanted item and place a new order.

 

2. You are liable to make changes to the same or another product in store (Returns within Greece only).

Make your changes in any of our corporate BSB stores with your product and proof of purchase. For franchise stores you may have to contact the store you want to make the change, for information and confirmation. No changes are made to BSB stores within multi-brand customers and shop in shop.

 

3. You can also make changes to the same or another product through our online store (Returns within Greece only).

Make your changes online by sending your parcel back to the company. Your package inside should contain a. The returning product b. The return form enclosed, filled with the required information and c. your receipt

To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ''Cash upon Delivery'' as the payment method while in the ''Comment'' section write the word ''Change''. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.

 

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements, for which BSB shall bear no liability.

 

Also be reminded that:

  • Returns are accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on, the receipt of the order and the special return form enclosed.
  • The refund process usually takes 5-6 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.

 

All parcels must be sent back to the following address:

B&F
Commercial and Garment GROUP
10o KM ATHENS-LAMIA NATIONAL ROAD
143 42 N.PHILADELPHIA,ATHENS,GREECE
Tel: +302102509080