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FAQs

FAQs

FREQUENTLY ASKED QUESTIONS

Orders

  1. How do I place an order?

  2. Which are the payment methods?

  3. Are transactions secure?

  4. How can I cancel my order?

  5. Why has my credit card been declined?

  6. Where should I head to if there is a problem with my order?

  7. Can I add a product to the order I have just placed?

  8. What should I do if a product is missing from my order?

  9. What should I do if I receive a product I did not order?

  10. You confirmed my order but I have now received an e-mail saying that a certain product is out of stock. Why did that happen?

Shipping and Delivery

  1. Which couriers do you use for deliveries?

  2. How long will it take to receive my order and what are the shipping costs?

  3. Can I track my order?

  4. What should I do if my delivery is delayed?

  5. What happens if I am out when my order is delivered?

  6. Is VAT included in price?

Returns & Credits

  1. What is your returns policy?

  2. Are there any charges for returns?

  3. How will I know that you received the returned product?